Brittany Espinoza
Monte Vista
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Legal Assistant
12th Judicial District Attorney's Office
Alamosa
12.2022 - Current
- Supported attorney to enhance case management and client representation.
- Input all new cases into Action for accurate case tracking and documentation.
- Assumed dual responsibilities across multiple roles to ensure seamless workflow.
- Victim Notification / Information at all stages in compliance with the VRA & office policy.
- Will be followed, for this position it is specific for any VRA cases set on daily advisements, which include weekend advisements.
- Prepared and mailed restitution forms to facilitate victim compensation processes.
- Inform and assist victims/witnesses with restitution requests and witness reimbursement.
- Investigate restitution claims, prepare and e-file the appropriate restitution motions including supporting documentation and orders with the court.
- Prepare and mail notifications and final disposition letters for victims and law enforcement.
- Assistant will notate all actions within workflows or under notes to allow for transparency and case updates.
- Maintain Victim information and notes of all Victim contact for reporting data in all cases from arrest through sentencing.
- Provide general information about the criminal justice system to victims and witnesses and connect victims with the victim advocates.
- Legal assistants will also send all unit specific cases to an investigator for either review or case transfer.
- We are team players which means we help one another out at all times; however, it is also paramount that each person covers their workload without over stepping on other assistants.
- Legal assistants are NOT attorneys and should not be filing documents into court unless approved by an attorney; this includes charges, motions, endorsements, diversion agreements, plea deal, etc.
- A further breakdown of job duties is below, however this is not all-inclusive and may change at any time.
- As the receptionist, you will be the first point of contact with the public.
- Answer all phone calls with professionalism and respect.
- Screen calls and transfer calls to appropriate staff member or attorney.
- Greeted and assisted visitors to ensure a welcoming experience.
- Open and disburse mail / take mail to the post office daily.
- Keep log of Law Enforcement drop off - get drop off information to appropriate staff member.
- Put away office supplies as they come in; paper, paper towels, toilet paper, staples, etc.
Admissions and Marketing Coordinator
Colorado Veteran Community Living Centers at Homelake
Monte Vista
01.2013 - 09.2021
- Answered phone calls, returned voicemails in a timely manner, responded to emails in a timely matter, enter admission data into Electronic Health Records, managed denial spreadsheet, completed monthly time studies, designed documents for admissions, sent emails in regards to admissions, corresponded through email with potential admissions and admissions team, designed posters for marketing events and special visitors and organizations coming to facility.
- First point of contact for all Veterans or families of Veterans interested in admission into the CVCLC Homelake Domicililary Cottages or Nursing Home, explaining the admission process and admission requirements to families or veterans.
- Compiling all necessary documents needed for admission process, hosting admission meeting to go over information for an approval or denial into facility, coordinating admission days, greet family and new resident on admission day, unpack and label clothing for admission, assisted families, nurses and business office with admission day paperwork.
- If veteran is denied I call the family/Veteran and explain the decision of a denial into the facility, able to de-escalate irate family members or veterans with PTSD.
- Helped organize community events e.i Memorial Day events, Veterans Day programs, Annual Summerfest Events, and coordinate Veterans Organizations coming to volunteer or participate in Nursing Home Activities.
- Collected all donations of money, clothing and gifts to facility, managed spread sheet of all donations and what specific amounts of money were restricted for, sent out thank you letters for donations.
- Organized, compiled and completed necessary document for P4P (Pay for Performance) grant application for grant of up to $150,000 for Nursing Home facility, completed Veterans Trust Fund grant for Nursing Home facility.
- Facility tours with governors and CDHS Director; organized the visits of governors and CDHS Directors.
- Attended DAV; VFW, AL conventions for marketing purposes, Attended Health Fairs.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Tracked and reported on marketing campaign responses.
- Planned and executed internal and external marketing events.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Proofread marketing documentation to check for spelling, grammar and syntax errors.
- Created professional business correspondence, spreadsheets and presentations.
- Maintained complete database of files, contacts and project materials.
- Researched, gathered and edited proposal materials.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Administrative Assistant
Colorado Veterans Community Living Centers
Monte Vista
03.2013 - 12.2013
- Marketing Purposes, helped with nursing home transportation to Dr Appointments, picked up new admissions from hospital, worked with Hospital discharge planners to arrange admissions from the hospital, called for PASSR info for new residents and other information needed for the admission process of a new resident, and a lot of customer service that involved employees, residents, residents family, donators to the facility, governors, senators, VA representatives and potential Residents or residents family members.
- Answered phone calls, Assisted residents with paying rent, accepted rent checks from residents, typed checks for entertainment for residents and other facility bills.
- Took notes for resident council and Occupants Benefit Fund meetings, helped Social Services with updating residents eye and dental records, assisted in the mail out of resident care plan meeting information to family of residents.
- Helped Admissions and Marketing Director, Admission tours with new and potential residents, taken admission inquiries over the phone and in person with people interested in facility.
- Mailed out admission packets to people that were interested in having a family member or themselves coming to Colorado State Veterans Center.
- Coordinated the Transportation and pick up of new resident with VA officer from Durango, called for PASSR info for new residents and other information needed for the admission process of a new resident, and a lot of customer service that involved employees, residents, residents family, donators to the facility and potential Residents or residents family members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Maintained staff directory and company policy handbook for human resources department.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Handled client correspondence and tracked records to foster office efficiency.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Studio Manager, Photographer/Sales Associate
Pictureme Portrait Studio
Alamosa
05.2011 - 09.2012
- Made photo package sales, Took Photos, Dealt with Customers, Made appointments, took inventory, made reminder calls, sales calls, weekly conference calls, made sales, called labs if there was a problem with delivery or pictures, met customers' needs to the best of my ability.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Developed, marketed and sold full range of products and support services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Certified Pharmacy Technician
Jacks Market Pharmacy
Monte Vista
10.2007 - 07.2009
- Processed prescriptions by entering data into computer system, verified insurance information, mixed oral solutions, assisted customers with prescription pickups, and maintained high standards of customer service.
- Counted and labeled prescriptions with correct item and quantity.
- Received Prescriptions, Ran them through computer system, called insurances, Prescriptions, Mixed oral solutions, Handed them out to customers, good customer service, used cash register, checked in inventory, restocked inventory, cleaned, refilled ink, labels for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Gathered patient information on prescriptions and medical conditions to facilitate consultations with pharmacists and ensure accurate medication management.
- Collected co-payments or full payments from customers.
- Resolved customer inquiries in-person and over the phone by assisting with order placements, guiding navigation of systems, and locating items efficiently.
Education
High school diploma -
Monte Vista High School
Monte Vista, COSkills
- Legal administration
- Legal Research
- Records management
- Administrative experience
- Office experience
- Data entry
- Microsoft Office
- Microsoft Word
- Typing
- Computer skills
- Clerical experience
- Organizational skills
- Communication skills
- Management
- Writing skills
Certification
- Certified Notary Public, 03/01/23, 03/01/27
- Driver's License, 08/01/20, 12/01/25, 06-053-0872
Timeline
Legal Assistant
12th Judicial District Attorney's Office
12.2022 - Current
Administrative Assistant
Colorado Veterans Community Living Centers
03.2013 - 12.2013
Admissions and Marketing Coordinator
Colorado Veteran Community Living Centers at Homelake
01.2013 - 09.2021
Studio Manager, Photographer/Sales Associate
Pictureme Portrait Studio
05.2011 - 09.2012
Certified Pharmacy Technician
Jacks Market Pharmacy
10.2007 - 07.2009
High school diploma -
Monte Vista High School