Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTANY DAVIS

Denver

Summary

Dynamic customer service professional with experience at Connect for Health Colorado, adept at resolving complex inquiries and enhancing customer satisfaction. Skilled in critical thinking and data entry, I have successfully trained new staff and improved operational efficiency, fostering loyalty through empathetic complaint resolution. Committed to delivering exceptional service in high-pressure environments. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Connect for Health Colorado
Denver
10.2024 - 02.2026
  • Assisted customers in navigating healthcare enrollment processes and understanding plan options
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques
  • Provided accurate information regarding health insurance programs and eligibility requirements
  • Collaborated with team members to streamline service delivery and enhance customer experience
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Identified and resolved discrepancies and errors in customer accounts.

Customer Service Representative

USA Vital
Denver
10.2023 - 07.2024
  • Documented customer interactions and maintained detailed records in CRM systems
  • Trained new employees on customer service protocols and system usage
  • Conducted follow-up calls to ensure customer satisfaction and address additional needs
  • Identified areas for process improvement to enhance operational efficiency within the team
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Medical Technician

Midwest Eye Consultants
South Bend
06.2022 - 09.2023
  • Conducted routine diagnostic tests to assess patient eye health and vision accuracy.
  • Assisted in the preparation of patients for examinations and procedures.
  • Maintained equipment functionality through regular calibration and maintenance checks.
  • Documented patient information accurately in electronic health records systems.

Education

State Certification - Phlebotomy

Phlebotomy Training
04.2026 - 04.2026

Penn High School
Mishawaka, IN

Skills

  • Customer service
  • Critical thinking
  • Complaint handling
  • Active listening
  • Data entry
  • Professional telephone demeanor

Timeline

State Certification - Phlebotomy

Phlebotomy Training
04.2026 - 04.2026

Customer Service Representative

Connect for Health Colorado
10.2024 - 02.2026

Customer Service Representative

USA Vital
10.2023 - 07.2024

Medical Technician

Midwest Eye Consultants
06.2022 - 09.2023

Penn High School
BRITTANY DAVIS