Britney Lucas
Brighton
Summary
Versatile and results-driven professional with a proven track record at Texas Haulers, adept in task prioritization and delivering exceptional customer service. Excelled in streamlining operations, enhancing customer satisfaction, and driving team efficiency. Skilled in communication and computer proficiency, consistently achieving operational excellence and positive client relations.
Overview
16
16
years of professional experience
Work History
Office Manager
Texas Haulers
01.2022 - Current
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Stand Manager
Observ
04.2009 - 12.2023
- Managed inventory levels and ordered stock to meet customer demand, resulting in optimal sales and profitability
- Implemented and enforced sanitation protocols to maintain a clean and safe environment for customers and staff
- Efficiently prepared and served food and beverages to customers in a fast-paced concession environment
- Managed cash transactions accurately and maintained a clean and organized concession stand
- Provided excellent customer service by answering questions and ensuring customer satisfaction
Bartender/F&B Server
TopGolf
04.2019 - 03.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Process customer payments quickly and accurately
- Skilled in taking and processing food and drink orders efficiently in a fast-paced environment while providing exceptional customer service
Marketing Specialist
American Family Insurance
02.2016 - 05.2020
- Communicate with diverse clients, build rapport and long-term relationships, and achieve client satisfaction and retention
- Serve as the point of contact for customers, provide education on benefits, fault, and coverage throughout the claims process, and build relationships with clients
- Ensure compliance with state regulations, quality standards, and insurance policies throughout the claims process and settlement
- Develop a coordinated protection plan for immediate coverage and long-term strategy
- Cross-selling and upselling additional company products to existing clients
Education
Surgical Technology
Altierus College
Thornton, COHigh School Diploma -
Mountain Range High School
Westminster, CO05.2011
Skills
- Task Prioritization and Planning
- Attention to Detail
- Communication
- Customer Service
- Stress Management
- Computer Proficiency
- Creative Thinking and Problem Solving
- Teamwork
- Speed and Efficiency
Timeline
Office Manager
Texas Haulers
01.2022 - Current
Bartender/F&B Server
TopGolf
04.2019 - 03.2022
Marketing Specialist
American Family Insurance
02.2016 - 05.2020
Stand Manager
Observ
04.2009 - 12.2023
Surgical Technology
Altierus College
High School Diploma -
Mountain Range High School
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