Summary
Overview
Work History
Education
Skills
Timeline
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Britney Darcangelo

Littleton

Summary

I am a very motivated and hard working person who enjoys feeling accomplished. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Assistant store manager

Natural Grocers
07.2022 - Current


  • Led team to ensure optimal store operations and customer satisfaction.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented inventory management strategies to reduce waste and losses.
  • Developed and executed promotional strategies to increase store sales.
  • Improved customer service standards through staff training programs.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Store Manager (temporary)

Natural Grocers
07.2022 - 10.2022
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory levels, optimizing stock availability and reducing waste.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Analyzed sales data to identify trends, improving overall store performance.
  • Addressed customer inquiries and resolved issues, enhancing customer satisfaction levels.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Dairy Manager

Natural Grocers
05.2019 - 08.2021
  • Managed daily dairy operations, ensuring product quality and freshness.
  • Trained staff on best practices for dairy handling and safety protocols.
  • Oversaw inventory management, optimizing stock levels to reduce waste.
  • Developed relationships with local suppliers to ensure high-quality products.
  • Conducted regular inspections of dairy products for compliance with health standards.
  • Led team meetings to discuss performance improvements and operational efficiencies.
  • Streamlined order processes, improving delivery timelines and customer satisfaction.
  • Collaborated with store management to develop strategic plans for the growth of the dairy department in alignment with overall business objectives.
  • Responded proactively to customer inquiries, providing knowledgeable advice on product selection and related health benefits.

Dairy Assistant

Natural Grocers
09.2018 - 05.2019


  • Provided exceptional customer service, addressing inquiries and enhancing shopping experiences related to dairy products.
  • Collaborated with team members to implement efficient workflow processes for dairy merchandise organization.
  • Trained new staff on proper handling techniques for perishable goods, emphasizing safety and efficiency practices.
  • Communicated with the higher management about daily priorities.
  • Assisted in maintaining dairy product inventory, ensuring timely restocking and quality control.
  • Created expiring date report through Excel.

Good 4 U crew

Natural Grocers
08.2014 - 09.2018
  • Provided excellent customer service by assisting customers at the register and scanning their items and making sure they received the correct pricing.
  • Greeted everyone who passed by me and asked if they needed assistance.
  • Accurately stocked product in grocery, dairy, vitamins, and produce.
  • Maintained product displays and inventory organization, enhancing store presentation and accessibility.

Education

High School Diploma -

Columbine High School
Littleton, CO
05-2013

Skills

  • Customer Service
  • Time Management
  • Excel
  • Microsoft Word
  • Management
  • Great attendance
  • Money Management
  • Promotions
  • Problem-solving
  • Time management
  • Work Planning and Prioritization

Timeline

Assistant store manager

Natural Grocers
07.2022 - Current

Store Manager (temporary)

Natural Grocers
07.2022 - 10.2022

Dairy Manager

Natural Grocers
05.2019 - 08.2021

Dairy Assistant

Natural Grocers
09.2018 - 05.2019

Good 4 U crew

Natural Grocers
08.2014 - 09.2018

High School Diploma -

Columbine High School

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Britney Darcangelo