Brinley Winfrey
Erie,CO
Summary
Personable and positive individual well-qualified for role in hospitality. Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to welcoming environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Associate
Colorado Railbike Adventures
Erie, CO
05.2024 - 12.2025
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Operated equipment safely and efficiently, ensuring compliance with safety protocols.
- Collaborated with team members to maintain cleanliness and organization of the facility.
- Trained new associates on equipment handling and customer service best practices.
- Coordinated logistics for group bookings, enhancing overall guest satisfaction and experience including booking over the phone and email
- Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
- Experience with Point of Sale systems, selling merchandise and food.
- Worked with various computer programs daily
Small Business Owner
Western Wildflower Candle Co
Erie, CO
01.2026 - Current
- Oversaw financial management, including budgeting and expense tracking.
- Cultivated customer relationships through personalized service and product recommendations.
- Created social media content to engage audience and promote products effectively.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Education
High School Diploma -
Erie High School/LaunchEd Virtual Academy
Erie, CO01-2026
Skills
- Guest relations
- Problem-solving skills
- Hospitality services
- Relationship building
- POS system operation
- Front desk management
Certification
CPR+Basic First Aid Certified
Timeline
Small Business Owner
Western Wildflower Candle Co
01.2026 - Current
Hospitality Associate
Colorado Railbike Adventures
05.2024 - 12.2025
High School Diploma -
Erie High School/LaunchEd Virtual Academy