Open To Work
Brikeidra Lewis
Edwards
Summary
An experienced, ambitious, and results-oriented Psychology graduate with expertise in data analysis, crisis intervention techniques, critical thinking, and problem solving. I am a highly driven and hardworking professional who gets the job done accurately with excellent communication and time management skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Upward Bound Tutor
Tougaloo college
Jackson
08.2024 - 03.2026
- Facilitated tutoring sessions in math and science for high school students.
- Developed engaging lesson plans to enhance student understanding and retention.
- Monitored student progress and provided individualized support as needed.
- Collaborated with faculty to align tutoring strategies with curriculum objectives.
- Assisted in evaluating program effectiveness through feedback collection and analysis.
- Maintained accurate documentation of student progress including grades, test scores, and assignments completed.
- Encouraged students to take ownership of their education by setting individual learning objectives.
- Analyzed data from standardized tests administered at the beginning and end of each year.
- Created lesson plans and educational materials relevant to the needs of each student.
- Evaluated student portfolios at the end of each semester to assess overall academic growth.
Customer Service Representative
I m +
Jackson
08.2022 - 02.2026
- Assisted colleagues in an administrative fashion, typing letters, memos, and reports.
- Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations.
- Assisted customers in navigating the company website and placing orders online, troubleshooting any technical issues.
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Handled high-volume calls while maintaining professionalism and efficiency.
Education
Bachelor of Science - Psychology
Jackson State University
Jackson, MS 08.2021 - 12.2025
Skills
- Conflict resolution
- Attentiveness
- Quick Learning Ability
- Interpersonal Skills
- Computer Proficiency
- Data analysis
- Effective communication
- Collaboration
- Performance tracking
- Memorization techniques
- Problem-solving skills
References
- Keunta Mcpherson, Assistant director/benefits manager, College of Education and Human Development, 601-862-8139
- Dr. Faith Brown, Assistant Professor of Psychology, 601-979-3375
- Dr. Kimberly Hardy, Upward Bound Professor, 903-245-5220
Languages
- Spanish
- English, Native
- Spanish, Fluent
Activities
- Member of PSI CHI International Honor Society in Psychology
- 4.0 GPA
Timeline
Upward Bound Tutor
Tougaloo college
08.2024 - 03.2026
Customer Service Representative
I m +
08.2022 - 02.2026
Bachelor of Science - Psychology
Jackson State University
08.2021 - 12.2025