Briggitte Santiago
Ing. Industrial
Barranquilla
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Multitasking and strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Trains new hires and mentors to achieve overall team success, as well as easily aligns with the organization's mission and values.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
1
1
Language
Work History
Store Manager
Sugar Kingdom
Daytona Beach, FL
07.2023 - 12.2023
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Team Lead - Recruitment
Bpolabs
Barranquilla
03.2020 - 06.2023
- Set and conveyed mass recruitment goals to downstream staff.
- Managed recruitment team, trained new advisors and provided monthly effectively feedback to the team members.
- Built and strengthened successful relationships with internal and external recruiters and agencies.
- Management and handling of more than 2 business accounts as well as different candidate profiles, from customer service, IT, seniors, sales, administrative, workforce among others.
- Headhunting candidates through social media and platforms such as LinkedIn.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Application of PI tests to all candidates and reading.
- Pre-screened resumes and conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and implemented onboarding and orientation programs for new employees.
Retention Specialist
Sykes
Barranquilla
01.2016 - 12.2018
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Supported agents in improving service standards for optimized customer satisfaction.
Receptionist Coordinator
Pasteur Laboratorio Clinico.
Barranquilla
05.2015 - 08.2016
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
High School Diploma -
Betania Norte
Barranquilla 01.2005 - 12.2010
Foreign Languages - English As A Second-Language Education
Universidad Del Atlántico
Barranquilla 01.2011 - 12.2013
Industrial Engineering -
Universidad De La Costa
Barranquilla 01.2015 - 12.2017
Skills
Relationship building and management
Team leadership and coaching
Problem solving
Strategic thinker
Detail oriented
Timeline
Store Manager
Sugar Kingdom
07.2023 - 12.2023
Team Lead - Recruitment
Bpolabs
03.2020 - 06.2023
Retention Specialist
Sykes
01.2016 - 12.2018
Receptionist Coordinator
Pasteur Laboratorio Clinico.
05.2015 - 08.2016
Industrial Engineering -
Universidad De La Costa
01.2015 - 12.2017
Foreign Languages - English As A Second-Language Education
Universidad Del Atlántico
01.2011 - 12.2013
High School Diploma -
Betania Norte
01.2005 - 12.2010