Brie Regan

City of Scottsdale/Scottsdale Police Department

06.2002 - 05.2023

Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies..
Utilized advanced computer-aided dispatch systems for accurate call processing and information dissemination to responding units.
Continuously updated knowledge of local geography, enabling efficient routing of emergency personnel to incident locations.
Supported fellow operators during peak call periods, ensuring seamless service delivery to all callers in need of assistance.
Demonstrated excellent multitasking abilities while managing multiple phone lines, radio communications, and computer systems simultaneously.
Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.
Contributed to team success by consistently meeting performance metrics in a fast-paced, high-pressure environment.
Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
Assisted in the development of training materials for new 911 operators, promoting consistent quality standards across the team.
Promoted a positive work environment by fostering collaboration among colleagues and encouraging open communication channels within the team.

Summary