Results-driven professional with expertise in customer service and operational efficiency. Skilled in time management and multitasking, contributing to enhanced service quality through strategic initiatives. Experienced in providing administrative and project management support, with strong analytical and problem-solving abilities. Proficient in Microsoft, Quickbase, Trello, and SharePoint.
Overview
4
4
years of professional experience
Work History
Patient Relations Intern
American Transplant Foundation of America
Denver
01.2026 - Current
Supported strategic growth by tracking funding opportunities, assisting with grant reporting, and collaborating with staff to demonstrate impact of American Transplant Foundation’s programs.
Developed strategies to enhance engagement with patient stories, aligning them with foundation’s mission.
Conducted monthly follow-up calls to gather testimonials and support outreach initiatives.
Facilitated impactful programs through outreach initiatives and collection of patient testimonials.
Supported key foundation programs by shaping patient narratives and enhancing outreach efforts.
Assisted with proposal drafting, editing, and reviewing grant guidelines to identify opportunities that align with the foundation's mission.
Maintained contact databases while assisting with patient assistance and mentorship program tasks.
Assisted with event planning and execution, providing general staff support.
Suggested innovative applications for patient stories to improve engagement strategies.
Implemented document management system for efficient organization of company files and data accessibility.
Ice Cream Truck Driver
Sweet Cow Ice Cream
07.2024 - Current
Operated ice cream truck, ensuring timely service to customers in various locations.
Managed inventory of ice cream products, ensuring availability during peak demand.
Delivered exceptional customer service, resolving inquiries and issues to enhance customer satisfaction.
Maintained cleanliness and organization of truck, adhering to health and safety regulations.
Maintained accurate financial records, tracking daily sales and expenses for proper accounting.
Monitored sales activity using mobile technology in various locations.
Cultivated relationships with vendors, securing a reliable supply of products.
Ice Cream Scooper Trainer
Sweet Cow Ice Cream
10.2023 - Current
Trained new employees on standard operations to ensure consistency in service delivery
Developed training procedures to enhance onboarding experience for new staff
Served ice cream to customers with enthusiasm and accuracy.
Maintained cleanliness and organization of scooping area and equipment.
Assisted in managing inventory levels of ice cream flavors and supplies.
Ice Cream Scooper
Sweet Cow Ice Cream
06.2022 - Current
Provided excellent customer service, addressing inquiries and fulfilling orders promptly.
Addressed customer inquiries regarding flavors, ingredients, and allergens with expertise to ensure informed choices.
Provided exceptional customer care through active listening skills and addressing concerns promptly.
Delivered quick, detail-oriented service to enhance customer satisfaction and support team efficiency during peak periods.
Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
Monitored product freshness, ensuring compliance with health regulations and quality standards.
Assisted in inventory management, restocking supplies for efficient operations.
Youth Advisory Board Member
Boulder County Public Health
08.2022 - 04.2023
Advocated for youth perspectives in meetings with stakeholders, ensuring their voices were heard in decision-making processes.
Collaborated with diverse youth to shape public health initiatives and policies reflecting their needs.
Engaged in strategic planning sessions, enhancing outreach programs to boost youth engagement.
Strengthened community outreach initiatives, increasing youth involvement in local programs.
Organized workshops and events to promote healthy lifestyle choices among young community members.
Developed educational resources promoting mental health awareness among peers and community members.
Evaluated program outcomes using data-driven methods to measure success and inform future decision-making processes.
Served as a liaison between the Youth Advisory Board and partnering organizations, ensuring seamless collaboration on joint projects.
Conducted research on current trends and best practices for effective youth advisory board operations.
Education
Bachelor of Arts - Public Policy, International Relations
University of Denver
Denver, CO
06-2027
Skills
Patient needs assessment
Patient data management
Client relationships
Data analysis
Research and analysis
Time management
Organizational skills
Problem solving
Multitasking
Communication skills
Teamwork and collaboration
Attention to detail
Hobbies and Interests
Knitting and Crocheting
Team Sports
Reading
Advocacy Campaigns
Volunteer work
Led community outreach initiatives to increase volunteer engagement and participation.
Coordinated logistics for events, ensuring smooth operations and resource allocation.
Developed training materials and conducted sessions for new volunteers to enhance onboarding experience.
Organized fundraising activities, successfully raising awareness and support for community projects.
Advocated for community needs in strategic planning meetings, influencing project direction and priorities.
Assisted with special events and programs.
Represented organization positively and professionally while providing community with much-needed services.
Timeline
Patient Relations Intern
American Transplant Foundation of America
01.2026 - Current
Ice Cream Truck Driver
Sweet Cow Ice Cream
07.2024 - Current
Ice Cream Scooper Trainer
Sweet Cow Ice Cream
10.2023 - Current
Youth Advisory Board Member
Boulder County Public Health
08.2022 - 04.2023
Ice Cream Scooper
Sweet Cow Ice Cream
06.2022 - Current
Bachelor of Arts - Public Policy, International Relations
Travel RN, In-Patient Rehab/Medical Surgical Unit at Carlsbad Medical CenterTravel RN, In-Patient Rehab/Medical Surgical Unit at Carlsbad Medical Center