Summary
Overview
Work History
Education
Skills
Timeline
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Brianne Gallegos

Severance

Summary

Dynamic professional with a proven track record at Darwill, excelling in client retention and satisfaction through exceptional customer service and relationship building. Highly reliable team player skilled in multitasking and problem resolution, enhancing team productivity and communication while ensuring effective account management.

Overview

8
8
years of professional experience

Work History

Bartender

Greeley Stampede
06.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Account Manager

Darwill
02.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Supervisor

United States Postal Service, USPS
02.2017 - 02.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Education

Bachelor of Science - Business Administration And Management

University of Science And Arts of Oklahoma
Chickasha, OK
04-2011

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Responsible alcohol service
  • Customer service expertise

Timeline

Bartender

Greeley Stampede
06.2024 - Current

Account Manager

Darwill
02.2023 - Current

Supervisor

United States Postal Service, USPS
02.2017 - 02.2023

Bachelor of Science - Business Administration And Management

University of Science And Arts of Oklahoma

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Brianne Gallegos