Brianne Gallegos
Severance
Summary
Dynamic professional with a proven track record at Darwill, excelling in client retention and satisfaction through exceptional customer service and relationship building. Highly reliable team player skilled in multitasking and problem resolution, enhancing team productivity and communication while ensuring effective account management.
Overview
8
8
years of professional experience
Work History
Bartender
Greeley Stampede
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Account Manager
Darwill
02.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Supervisor
United States Postal Service, USPS
02.2017 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Bachelor of Science - Business Administration And Management
University of Science And Arts of Oklahoma
Chickasha, OK04-2011
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Responsible alcohol service
- Customer service expertise
Timeline
Bartender
Greeley Stampede
06.2024 - Current
Account Manager
Darwill
02.2023 - Current
Supervisor
United States Postal Service, USPS
02.2017 - 02.2023
Bachelor of Science - Business Administration And Management
University of Science And Arts of Oklahoma
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