Brianna Garduno
Longmont,CO
Summary
I am a mother to 6 beautiful children. I have been a mother for 14 years and have my own first hand experience with littles with disabilities. I have been a certified foster home since 2014 and have numerous hours of training which translates over to well when helping any child that crosses my path. Also experienced with elderly care, and endless hours of volunteering in the elementary school in the classroom, the cafeteria, on field trips, in the office or on PTO. Very familiar with the school environment. Very familiar with the special education department and their processes. Compassionate, professional caregiver with a focus on relationship building and helpful guidance ensuring the ultimate success for my clients. Known for providing emotional support, managing and helping with daily activities, enhancing clients well-being and independence.
Overview
8
8
years of professional experience
Work History
Caregiver
Flexcare for Seniors
Boulder, CO
02.2020 - 03.2021
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with clients and families.
- Evaluated care strategies regularly, making adjustments to improve client well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
Pawnbroker
EZ Pawn
Longmont, CO
08.2017 - 01.2018
- Evaluated customer merchandise for value and quality assessment.
- Processed pawn transactions efficiently, ensuring compliance with company policies.
- Maintained organized records of transactions and inventory for accuracy.
- Trained new staff on operational procedures and customer service protocols.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
Customer Service Representative
CCI
Boulder, CO
01.2014 - 08.2014
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in processing orders and returns, ensuring compliance with company policies.
- Maintained accurate records of customer interactions using CRM software to improve service quality.
- Provided training support for new hires, fostering a collaborative team environment.
- Adapted quickly to evolving product knowledge, facilitating effective customer support solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Crew Lead
Mcdonalds
Longmont, CO
02.2013 - 01.2014
- Supervised crew members to ensure efficient operations and adherence to quality standards.
- Trained new employees on procedures, policies, and customer service techniques.
- Managed inventory levels and conducted regular stock assessments to minimize waste.
- Implemented operational improvements that enhanced service speed during peak hours.
- Resolved customer complaints promptly to maintain high satisfaction ratings.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Education
High School Diploma -
Goal Academy
Longmont, CO05.2014
Skills
- Respectful and compassionate
- Great Time management
- Fast learner
- Elderly care/Foster care trained
- Problem-solver
- Dependable and responsible
- Multitasking and organization
- Emotional support
- Excellent housekeeping tasks
- Relationship building skills
- Excellent Communication skills
- Loves making a difference in peoples lifes
Timeline
Caregiver
Flexcare for Seniors
02.2020 - 03.2021
Pawnbroker
EZ Pawn
08.2017 - 01.2018
Customer Service Representative
CCI
01.2014 - 08.2014
Crew Lead
Mcdonalds
02.2013 - 01.2014
High School Diploma -
Goal Academy