Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Brianna Vongvichith

Westminster

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Forever 21. Proven ability to enhance brand awareness and build customer loyalty through effective communication and makeup application techniques. Recognized for fostering positive work environments and achieving sales targets while maintaining high standards of service.

Overview

11
11
years of professional experience

Work History

Freelance Makeup Artist

Self Employed
Thornton
01.2018 - Current
  • Enhancing facial aesthetics through makeup.
  • Consulting with clients and creating custom looks based on their specifications.
  • Taking lighting and setting into account when applying makeup.
  • Having knowledge of different color palettes and design styles.
  • Maintaining an awareness of the latest trends in beauty.
  • Using models and fashion magazines as reference points.
  • Understanding what a film director wants a character to look like.
  • Having a diverse cosmetic toolkit.
  • Consulting clients on their skincare routines.
  • Operating within health and safety regulations.

Brand Ambassador

Forever 21
Broomfield
10.2021 - 02.2022
  • Participate in stock management and control
  • Assist shoppers locate the products and goods they desire
  • Perform cash processing and card payments
  • Stock shelves with goods
  • Answer queries from shoppers
  • Guide and give advice to customers on product selection
  • Deal with customer refunds
  • Keep the store clean and tidy; this includes mopping and hovering
  • Work within established guidelines with brands
  • Attach price tags to merchandise
  • Look out for shoplifters; responsible for security within the store as well as watching out for fraudulent credit cards etc.
  • Receive and store stock.
  • Know what sales and promotions are going on in store.
  • Unpack clothing, censor and hang them neatly to be brought out to sales floor.
  • Engage with customers and start a conversation making them feel welcomed.

Production Worker

Sashco, Inc
Brighton
03.2021 - 09.2021
  • Fast-paced repetitive filling of the product.
  • Capping, packaging, and stacking of tubes and pails.
  • Ensuring appropriate labeling, fill levels, counts and packaging of product;
  • Minimal data entry.
  • Continuous heavy lifting; speed, agility, and continuous high levels of energy outputs.
  • Operating a forklift or manual pallet jack and the ability to read stock status reports and scales.

Manager/Shift Lead

Anthony's Pizza and Pasta
Arvada
12.2016 - 09.2021
  • Provide direction and feedback to workers during shifts.
  • Schedule employee shifts and assign duties.
  • Manage time-off request and handle last minute absence.
  • Train and coach new employees.
  • Inspect equipment and communicate the need of repair or replacement to management.
  • Check cash drawers and prepare bank deposit.
  • Ensure Health and safety standards or followed.
  • Address customer and employee complaints.
  • Resolve conflict between workers.
  • Foster and maintain a positive work environment.

Fullfillment Associate

AMAZON FULLFILLMENT CENTERS
Thornton
11.2020 - 03.2021
  • Grab items from shelf and scan items as you put them in the box or bags.
  • Scan SC tags and place them in top corner of box as well as any heavy or danger labels if needed to be added to box.
  • Place box on conveyor belt and continue to pack other items.
  • Scan finger on finger scanner and then grab item and place on shelf so, packers can pack packages.
  • Scan items individually and place them in their own tub to be sent to pickers to put items on the shelf, so packers are able to package the Amazon order.

Administrative Assistant/Office Assistant

A&J Painting Company
Thornton
02.2019 - 03.2021
  • Organize office and assist associates in ways that optimize procedures.
  • Sort and distribute communications in a timely manner.
  • Create and update records ensuring accuracy and validity of information.
  • Schedule and plan meetings and appointments.
  • Monitor level of supplies and handle shortages.
  • Resolve office-related malfunctions and respond to request or issue.
  • Coordinate with other departments to ensure compliance with established policies.
  • Maintain trusting relationships with suppliers, customers and colleagues.
  • Perform receptionist duties when needed.
  • Collect and provide correct data/information for monthly expense reports.

Beauty Advisor

Ulta Beaty
Denver
02.2020 - 11.2020
  • Makes eye contact, smiles, and promptly acknowledges and greets each guest entering the store, or guests within close proximity while moving throughout the store.
  • Offers friendly, knowledgeable and courteous service. Understands that guest service is the top priority and ceases performing tasks when guests are present and in need of assistance.
  • Determines each guest's needs and answers questions concerning products and services. If necessary, partners with management to ensure the guest's needs are met.
  • While serving guests, recommends additional and complementary products and/or services based on information provided by the guest or items already selected for purchase.
  • Informs guests of current promotions, events and services within the store.
  • Is able to serve multiple guests at one time while maintaining composure during busy or peak selling times.
  • Contributes to the store's overall sales, conversion goals, and meets or exceeds individual goals.
  • Push guess to sign up for loyalty program informing costumer with perks and benefits when signing up.
  • Learn about products carried instore being able to quickly suggest, give correct information to costumer when being asked.

Retention Agent

DISH NETWOK
Thornton
05.2018 - 03.2019
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.

Server/Waiter/Host Shift lead/Expo

Old Chicago Pizza
Thornton
05.2018 - 03.2019
  • Prepare restaurants tables with special attention to sanitation and order.
  • Attend to customers upon entrance and seated.
  • Present restaurants menus and help customers select food/beverages.
  • Answer questions or make recommendations for complementary products.
  • Deal with complaints or problems with a positive attitude.
  • Issue bills and payments.
  • Keep kitchen staff informed by noting timing of meal progression.

Cashier

Target
Thornton
03.2017 - 12.2018
  • Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Answered customers questions and provided information on procedures and policies.
  • Calculated total payments received during a time period, and reconcile this with total sales.
  • Assisted with duties in other areas of the store, bagging and carrying out customers items if needed.
  • Maintained clean and ordered checkouts areas and completed other general cleaning duties, such as whipping down area and emptying trash bin.
  • Served customers, provided advice and assistance, and ensured sale targets were achieved.
  • Balancing the cash register and generating reports for credit/debit sales.
  • Processing any returns, refunds and exchanges.
  • Promoting customer loyalty plans/programs trying to meet store's daily goal.
  • Process returns and check to see if items are damaged.
  • Make change accurately and efficiently.
  • Ability to work and move in a quick and fast-paced environment.
  • Restocking bags or other items needed as well as organizing isle, front of store making it look presentable for customers.
  • Helping other associates when needed.

Hostess/Server

Parry's Pizzeria and Bar
Northglenn
01.2016 - 08.2017
  • Greets guests as they enter the restaurant.
  • Seats guests in an open section or at a reserved table.
  • Provides guests with menus and ensures they are seated comfortably.
  • Assigns guests evenly across different servers' sections in the restaurant.
  • Maintains restaurant's seating chart throughout the shift.
  • Adds guests' names to waitlists as necessary.
  • Takes drink orders for guests as they wait, or directs them to the bar area as necessary.
  • Notifies guests when a table is ready.
  • Keeps the hostess station neat and organized.
  • Assists in rearranging tables for large parties.
  • Reports any problems or issues to restaurant manager.
  • Welcomes customers to the restaurant and distributes menus starting up a conversation trying and hoping they become regulars or make them want to come back.
  • Takes food and drink orders from customers and serves each course at the proper time.
  • Responds to questions about the items on the menu including food ingredients, food preparation, substitutions.
  • Communicates any customer complaints to the chef and strives to provide the customer with an acceptable dish.
  • Answers customer questions about food ingredients that are associated with customer allergies and verifies ingredients in each dish with the chef to make sure all food items served are safe for the allergic customer to consume.
  • Takes alcoholic beverage orders and inspects customers' identification to avoid serving alcohol to any underage customers.
  • Offers special desserts, sings and helps customers celebrate birthdays, anniversaries and other special occasions to make them feel appreciated.
  • Adds up customer bills, processes credit card payments, collects cash from customers, makes change and provides a receipt.
  • Sets tables before customers are seated and helps clean tables off when customers have finished their meals.
  • Removes empty dishes from tables during the meal, offers dessert menus and serves desserts as well as after-dinner dishes silverware and cups.

Sales Associate/Shift Leader

Charolette Russe
Broomfield
05.2014 - 10.2015
  • Manage the workflow while ensuring that the team meets production standards/requirements.
  • Managing employees request and transgression.
  • Creating schedules assuring employee & store is fully staffed, all positions are covered.
  • Coaching/training team members as well as new employees.
  • Handling any costumer issues and employee disputes.
  • Team up and meet with production/visual manager to discuss, upcoming projects/sale events.
  • Resolve any conflict between employees.
  • Traced Inventory, controlled sales, reconciled cash & receipts.
  • Assisted costumers to find any items/questions, informed costumer about any sales or promotions going on in store.
  • Designed and arranged assuring store window is properly, neatly displayed attracting customers to come shop with us.
  • Support employees as well as giving recognition, making employees feel appreciated and wanting to work.
  • Making sure staff is set up to succeed as well as meeting DSG's.

Education

Associate of Applied Science - Business Management

Community College of Denver
Denver, CO
09-2028

High School Diploma -

Westminster High School
Westminster, CO
05-2015

Skills

  • Customer service and support
  • Effective communication
  • Cash handling
  • Food service management
  • Team leadership
  • Shift supervision
  • Sales techniques
  • Inventory management
  • Time management
  • Makeup application techniques
  • Brand awareness and building

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Brand Ambassador

Forever 21
10.2021 - 02.2022

Production Worker

Sashco, Inc
03.2021 - 09.2021

Fullfillment Associate

AMAZON FULLFILLMENT CENTERS
11.2020 - 03.2021

Beauty Advisor

Ulta Beaty
02.2020 - 11.2020

Administrative Assistant/Office Assistant

A&J Painting Company
02.2019 - 03.2021

Retention Agent

DISH NETWOK
05.2018 - 03.2019

Server/Waiter/Host Shift lead/Expo

Old Chicago Pizza
05.2018 - 03.2019

Freelance Makeup Artist

Self Employed
01.2018 - Current

Cashier

Target
03.2017 - 12.2018

Manager/Shift Lead

Anthony's Pizza and Pasta
12.2016 - 09.2021

Hostess/Server

Parry's Pizzeria and Bar
01.2016 - 08.2017

Sales Associate/Shift Leader

Charolette Russe
05.2014 - 10.2015

Associate of Applied Science - Business Management

Community College of Denver

High School Diploma -

Westminster High School

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Brianna Vongvichith