Brianna Rubio-castillo

TTEC

Evans

08.2022 - Current

Maintained accurate records of customer interactions and transactions.
Assisted customers with inquiries regarding products and services.
Educated customers on product features and benefits effectively.
Addressed complaints with empathy and professionalism to ensure satisfaction.
Contributed to a positive team environment through open communication and support.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Provided exceptional customer service to ensure customer satisfaction.
Conducted regular follow-up calls with customers after resolving their issues.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Resolved customer complaints promptly and efficiently.