Brianna Moore
Parker
Summary
Devoted to giving every customer a positive and memorable experience. Excellent in customer service, multitasking and time management abilities.
Overview
12
12
years of professional experience
Work History
Cruise Agent (REMOTE)
ID90 Travel
11.2023 - Current
- Answer inbound cruise sales/service calls
- Make outbound cruise sales/service calls
- Process Customer Support emails
- Process inbound cruise documents and communications for customers
- Upsell additional products to customers
DISPATCHER
Holcim
07.2023 - 11.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
CUSTOMER SERVICE REPRESENTATIVE
Pioneer Landscape Centers
10.2020 - 07.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
SHIPPING AND RECEIVING CLERK
Swire Coca-Cola
03.2021 - 10.2021
- Monitor scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances, delays or problems to customers
- Handle high-volume paperwork and collaborate with administrators/vendors to resolve invoicing and shipping problems through SAP system.
RAMP LEAD
Menzies Aviation
10.2016 - 10.2020
- Communicated closely with ground crew, flight crew, and tow personnel to maintain loading and unloading safety and efficiency with weight and balance loading instructions.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Policy Service Representative
CNA Insurance
10.2012 - 10.2016
- Provided exceptional customer service by maintaining a deep understanding of company products and offerings, enabling tailored recommendations based on individual client needs.
- Exceeded departmental goals for productivity and customer service ratings through consistent attention to detail and proactive problem-solving efforts.
- Collaborated with underwriting teams to ensure adherence to risk assessment standards when evaluating potential policyholders'' applications.
Education
High School Diploma -
George Washington High School
Denver, COCertification - Pharmacy Technology
American College of Health Professions - Online
Fort Worth, TX09.2024
Skills
- Microsoft Office Expertise
- Schedule Coordination
- Database Maintenance
- Complaint Resolution
- Quality Assurance
- Relationship Building
Timeline
Cruise Agent (REMOTE)
ID90 Travel
11.2023 - Current
DISPATCHER
Holcim
07.2023 - 11.2023
SHIPPING AND RECEIVING CLERK
Swire Coca-Cola
03.2021 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
Pioneer Landscape Centers
10.2020 - 07.2023
RAMP LEAD
Menzies Aviation
10.2016 - 10.2020
Policy Service Representative
CNA Insurance
10.2012 - 10.2016
High School Diploma -
George Washington High School
Certification - Pharmacy Technology
American College of Health Professions - Online
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