BRIANNA HENDERSON
Durango
Summary
Enthused graduate with a strong foundation in Psychology and practical experience from academic projects. Demonstrates effective collaboration within teams, strong problem-solving skills, and efficient time management. Eager to begin a career and contribute meaningfully goals with dedication and enthusiasm. Prepared to leverage academic knowledge and skills in a professional setting to drive positive outcomes.
Overview
6
6
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
03.2026 - Current
- Collaborated with team members to create and summarize reports for effective communication.
- Assist in coordinating vehicle maintenance schedules and monitor fleet readiness daily.
- Improved management skills by participating in rigorous training programs and workshops.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cocktail Server
11th Street Station
09.2024 - 03.2025
- Monitor dining area for cleanliness and assist in maintaining a welcoming atmosphere
- Upheld responsible alcohol service standards by monitoring guest consumption effectively.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Anticipated guest needs and provided proactive service.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
Server
East By Southwest
09.2023 - 03.2025
- Assist in training new servers on company protocols and service standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Active Kid Care Leader
Southern Ute Recreation Center
11.2019 - 03.2025
- Facilitated communication between management and team members, enhancing workflow efficiency and clarity.
- Established strong relationships with families, creating open lines of communication regarding their child''s experiences at Active Kid Care.
- Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
- Participated in community outreach events to promote center services.
- Monitored children's behavior, documenting incidents and implementing effective conflict resolution strategies.
- Maintained a safe environment through regular safety checks and supervision of children.
- Utilized age-appropriate materials and resources to create engaging learning environments.
- Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
- Assisted in the smooth transition from home to child care setting by establishing a predictable daily schedule and providing comfort during separation anxiety moments.
Education
Bachelor of Arts - Psychology
Fort Lewis College
Durango, CO12-2024
Skills
- Proficient in office software applications
- Good judgment
- Professional and courteous
- Organizational skills and attention to detail
- Staff supervision
- Highly effective communication
- Professional boundaries
- Teamwork and collaboration
- Active listening
- Adaptability and multitasking
- Decision-making and strategic planning
- Documentation and reporting
- Conflict resolution
Timeline
Management Trainee
Enterprise Rent-A-Car
03.2026 - Current
Cocktail Server
11th Street Station
09.2024 - 03.2025
Server
East By Southwest
09.2023 - 03.2025
Active Kid Care Leader
Southern Ute Recreation Center
11.2019 - 03.2025
Bachelor of Arts - Psychology
Fort Lewis College