Brianna Bassett
Milliken
Summary
To obtain a position to utilize my skills including the ability to multi-task and work with employees to ensure positive experience for the customer and staff.
Overview
14
14
years of professional experience
Work History
Traffic Administrator
American Furniture Warehouse
Firestone, CO
08.2019 - Current
- Coordinated transportation logistics to optimize delivery schedules and reduce delays.
- Managed inventory tracking systems to ensure accurate stock levels and timely replenishments.
- Implemented process improvements that enhanced workflow efficiency across traffic operations.
- Streamlined communication between departments to facilitate better collaboration on shipping initiatives.
Customer Service
American Furniture Warehouse
Gilbert, Arizona
06.2017 - 08.2019
- Handled phone call inquiries to ensure prompt customer service and support.
- Assisted customers with inquiries and provided solutions.
Supported customers by addressing questions and concerns.
Facilitated communication with customers to resolve inquiries. - Returned customer calls and arranged delivery schedules.
Coordinated delivery appointments with clients.
Front Office
American Furniture Warehouse
Glendale, Arizona
08.2016 - 06.2017
- Engaged with customers to address inquiries and enhance satisfaction.
- Facilitated efficient ticketing for customer issues to enhance service delivery.
- Processed customer payments efficiently and accurately.
- Provided assistance to customers to enhance satisfaction and ensure needs were met.
Dock Check-In
American Furniture Warehouse
Firestone, Colorado
02.2015 - 08.2016
- Cultivated positive relationships with customers through proactive communication and assistance.
- Monitored customer feedback and addressed concerns to ensure optimal satisfaction levels.
- Implemented regular cleaning protocols to ensure dock and surrounding areas remained tidy and well-organized.
- Provided assistance in diverse areas to enhance operational efficiency.
Assistant Manager
Which-Wich
Westminster, Colorado
05.2012 - 02.2015
- Prepare staff schedules
- Supervise staff on daily tasks and expectations
- All tasks associated with store opening
- All tasks associated with store closing
- Provide guidance to staff members to ensure positive customer experiences
- Provide direction to make sure staff stays on task
- Deal with money and making sure the proper amount was on hand
Education
High School Diploma - General Studies
Horizon High School
Westminster, Colorado05-2014
Skills
- Quality control methods
- Traffic management expertise
- Responsive learning style
- Logistics and transportation planning
Timeline
Traffic Administrator
American Furniture Warehouse
08.2019 - Current
Customer Service
American Furniture Warehouse
06.2017 - 08.2019
Front Office
American Furniture Warehouse
08.2016 - 06.2017
Dock Check-In
American Furniture Warehouse
02.2015 - 08.2016
Assistant Manager
Which-Wich
05.2012 - 02.2015
High School Diploma - General Studies
Horizon High School