Brianna Bassett
Milliken
Summary
To obtain a position to utilize my skills including the ability to multi-task and work with employees to ensure positive experience for the customer and staff.
Overview
14
14
years of professional experience
Work History
Traffic Administrator
American Furniture Warehouse
2019.08 - Current
- Coordinated transportation logistics to optimize delivery schedules and reduce delays.
- Managed inventory tracking systems to ensure accurate stock levels and timely replenishments.
- Implemented process improvements that enhanced workflow efficiency across traffic operations.
- Streamlined communication between departments to facilitate better collaboration on shipping initiatives.
Customer Service
American Furniture Warehouse
2017.06 - 2019.08
- Handled phone call inquiries to ensure prompt customer service and support.
- Assisted customers with inquiries and provided solutions.
Supported customers by addressing questions and concerns.
Facilitated communication with customers to resolve inquiries. - Returned customer calls and arranged delivery schedules.
Coordinated delivery appointments with clients.
Front Office
American Furniture Warehouse
2016.08 - 2017.06
- Engaged with customers to address inquiries and enhance satisfaction.
- Facilitated efficient ticketing for customer issues to enhance service delivery.
- Processed customer payments efficiently and accurately.
- Provided assistance to customers to enhance satisfaction and ensure needs were met.
Dock Check-In
American Furniture Warehouse
2015.02 - 2016.08
- Cultivated positive relationships with customers through proactive communication and assistance.
- Monitored customer feedback and addressed concerns to ensure optimal satisfaction levels.
- Implemented regular cleaning protocols to ensure dock and surrounding areas remained tidy and well-organized.
- Provided assistance in diverse areas to enhance operational efficiency.
Assistant Manager
Which-Wich
2012.05 - 2015.02
- Prepare staff schedules
- Supervise staff on daily tasks and expectations
- All tasks associated with store opening
- All tasks associated with store closing
- Provide guidance to staff members to ensure positive customer experiences
- Provide direction to make sure staff stays on task
- Deal with money and making sure the proper amount was on hand
Education
High School Diploma - General Studies
Horizon High School
Westminster, Colorado2014-05
Skills
- Quality control methods
- Traffic management expertise
- Responsive learning style
- Logistics and transportation planning
Timeline
Traffic Administrator
American Furniture Warehouse
2019.08 - Current
Customer Service
American Furniture Warehouse
2017.06 - 2019.08
Front Office
American Furniture Warehouse
2016.08 - 2017.06
Dock Check-In
American Furniture Warehouse
2015.02 - 2016.08
Assistant Manager
Which-Wich
2012.05 - 2015.02
High School Diploma - General Studies
Horizon High School