Brianna Baltierras
Erie
Summary
Dedicated to providing professional and welcoming experiences through any interaction. Skilled in training new staff, multitasking through high volume situations, and staying organized throughout each day. Passionate about long term loyalty and building relationships through genuine customer care.
Overview
7
7
years of professional experience
Work History
Server
Peppers Fireside Grille
03.2025 - Current
- Build warm relationships with regular customers.
- Explain menu items and suggested appropriate options for food allergy concerns or dietary restrictions.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Managed no less than 10 table sections, including outdoor seating.
Supervisor/Server
Snooze
01.2022 - 01.2025
- Set up restaurant for success in all areas including expo, server station, bar/coffee area, and dining room.
- Responsible for flexibility in order to fill multiple roles that needed attention throughout the entirety of the shift.
- Open to close shifts, maintained business needs, and adjusted labor as needed to keep numbers at a good standing point with sales.
Pharmacy Technician
CVS Pharmacy
06.2021 - 12.2022
- Support pharmacists by accurately preparing prescriptions, managing workflow queue, and following state specific guidelines including HIPPA.
- Maintain inventory and assist with putting away and organizing shipments/orders.
- Utilized strong organizational skills to manage patient records and billing.
- Check patients in for vaccine appointments while updating any records and insurance information.
Bartender
Applebee’s Bar and Grill
01.2019 - 04.2021
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Balance the cash drawer at the end of each shift while completing closing duties such as restocking, mixer preps, and cleaning tasks.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors, including carside and to-go orders.
Education
Pharmacy Tech Program -
Pima Medical Institute
Denver, CO05.2014
Diploma - undefined
Vantage Point HS
Northglenn, CO05.2012
Skills
- Team member support
- Food quality
- Front-of-house display creation
- Menu item recommendation
- Dining area maintenance
- Positive and professional
- Exceptional customer service
- Relationship management
- Suggestive selling
- Guest engagement
Timeline
Server
Peppers Fireside Grille
03.2025 - Current
Supervisor/Server
Snooze
01.2022 - 01.2025
Pharmacy Technician
CVS Pharmacy
06.2021 - 12.2022
Bartender
Applebee’s Bar and Grill
01.2019 - 04.2021
Diploma - undefined
Vantage Point HS
Pharmacy Tech Program -
Pima Medical Institute