Briana Ruesga
North Las Vegas
Summary
Motivated individual with experience in healthcare, customer service and sales, seeking employment to utilize skills and abilities in a professional environment. Adept at balancing multiple responsibilities and thrives in a team-oriented setting. Excels in point of sale systems and has a strong understanding of interpersonal dynamics. Dedicated to providing exceptional customer service with great people skills and outstanding communication abilities. Demonstrates strong leadership qualities through case file documentation and problem-solving skills. Authorized to work in the US for any employer as an academic honor roll achiever. Skilled in building customer relationships, understanding their needs, and consistently delivering superior customer service through effective communication and strong interpersonal skills.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
TTEC
San Francisco
10.2024 - 07.2025
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Enhanced broker satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Assisted customers with healthcare inquiries and service requests promptly.
- Maintained accurate records of customer interactions in the database.
Customer Service Representative
Foundever
Las Vegas, NV
10.2023 - 07.2024
- Assisted customers with inquiries and provided effective solutions.
- Managed customer accounts and updated information in the system.
- Resolved customer complaints through active listening and problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Inside Sales Representative(Temporary)
ADT Solar
05.2023 - 06.2023
- Develop new sales opportunities by scheduling appointments through outbound calling.
- Learn to overcome objections; ask for the sale; discuss the plus of going solar.
- Confirm appointments through outbound calls.
- Handle in-bound lead flow, follow-ups, and e-mail outreach
- Route qualified leads to the Outside Sales team
- Collaborate regularly with Outside Sales, the Scheduling department, and Operations.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
Customer Service Representative
24-7 Intouch
12.2020 - 05.2023
- Assist all customers through inbound calls, emails, and/or chats.
- Communicate a variety of information to the customer.
- Be an active listener and help resolve customer inquiries.
- Provide a meaningful and positive experience with every customer interaction.
- Learn and retain a thorough working knowledge of all existing and new products and services
Sales Representative/Cashier (temporary)
Serenity O2 bar
04.2017 - 06.2017
- I was responsible for selling massage equipment, giving great customer service and working the register
- Also was responsible for counting all inventory at the beginning and end of each shift, and keep work area clean
Stock Associate/Sales Associate
Armani Exchange
06.2015 - 05.2016
- Handled Transfers
- Stock all the clothes and fill the floor
- Maintained store's cleanliness
- Fold/Hang all clothes And put them in right place -Ensures store is easy to shop and accessible to customers -Executes all operational processes effectively
- Maintains the store to meet brand standards
- Contributes to a positive working environment -Help customers -make sales -Outgoing -Talk to customers -Friendly environment
- Demonstrated ability to keep track of repeated customers, their likes and dislikes
- Also demonstrated aptitude of communicating merchandise and supply inventory needs to managers and sales representatives
Education
Cosmetology - Cosmetology
Expertise Cosmetology Institute
Las Vegas, NVDiploma - High School
Arbor View High School
Las Vegas, NVSkills
- Multi-task (7 years)
- Microsoft Word (5 years)
- Time Management (4 years)
- Communications (6 years)
- Decision making (6 years)
- Phone and Email Etiquette
- Payment Processing
- Information Updates
- Expertise in Cold Calling
- Service Prioritization
- Analytical Thinking
- Superior Organizational Skills
- Google Chrome
- Product and Service Sales
- Customer Relationship Management
- Lead Qualification
- Overcoming Objections
- Sales and Negotiation
- Credit and Debt Card Processing
- Converting Leads
- Special Requests
- Sales and Marketing
- Closing Sales
- Restock Shelves
- Time Management
- Analytical Problem Solver
- Leadership Competency
- Office Organization
- Management skills
- Very Empathetic
- Very Compassionate
- 4 years call center experience
- HIPAA compliance
- Patient confidentiality
- Follow-up skills
- Healthcare industry
- Patient eligibility verification
Timeline
Healthcare Customer Service Representative
TTEC
10.2024 - 07.2025
Customer Service Representative
Foundever
10.2023 - 07.2024
Inside Sales Representative(Temporary)
ADT Solar
05.2023 - 06.2023
Customer Service Representative
24-7 Intouch
12.2020 - 05.2023
Sales Representative/Cashier (temporary)
Serenity O2 bar
04.2017 - 06.2017
Stock Associate/Sales Associate
Armani Exchange
06.2015 - 05.2016
Cosmetology - Cosmetology
Expertise Cosmetology Institute
Diploma - High School
Arbor View High School
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