Briana Olsen
Fort Collins
Summary
Energetic and personable professional, skilled at working and connecting with diverse groups of people. Committed to delivering high quality results with little supervision and forging positive experiences through distinguished customer care. Ready to learn and move forward every day.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Piano & Guitar Teacher
Self-employeed
03.2018 - Current
- Grow students in independence, hard work, overcoming challenges, learning from failures, setting and achieving goals, mental discipline, emotional health, time management, and critical thinking.
- Reliable and consistent in business partnerships when dealing in scheduling, billing, and overall satisfaction with the product provided.
- Develop comprehensive plans to increase repertoire, technical abilities, aural development and organize materials for self-sustaining home practice sessions.
- Met needs of different students by adapting teaching materials and methods.
Maintenance Supervisor
Residence Inn Marriott
12.2020 - 03.2022
- Assist Area Chief of Maintenance in managing four properties’ maintenance departments, training new team members, and increasing department's Guest Satisfaction scores.
- Hospitality problem solving; producing efficient and lasting creative solutions for unexpected issues that occur in order to maintain distinguished guest satisfaction.
- Rebuild database and maintain accurate documentation of daily, quarterly, yearly maintenance information and safety procedures for over 350 rooms and public spaces.
- Economically handle budget and inventory control amidst pandemic restrictions and post pandemic financial recovery.
- Work with all teams for building staff professionalism, equipping them with the leadership skills necessary to freely problem solve and basic technical skills to assists guests when I am not present.
- Provide guidance to management, Front-of-House and Back-of-House teams, and outside contractors/vendors for large budget projects, preventative maintenance, and equipment safety.
Front Desk Supervisor
Fairfield Inn Marriott
07.2019 - 12.2020
- Key staff member in rebuilding the hotel operations from failing Quality Assurance inspection to passing in less than two months; improving guest scores from under 50 to over 80 in less than three months; bringing Fairfield Loveland to one of Stonebridge’s top performing hotels in their folio.
- Cheerfully greet guests to provide a comfortable stay, build trust and brand loyalty.
- Mentor front desk staff to grow into equally independent and successful team members equipping them with the leadership skills necessary to freely problem solve; including handle escalated guest situations and provide service recovery of varying types, assessing and tailoring problem resolutions to each individual situation.
- Regulate inventory; set and achieve budgeting goals for property.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Work closely with Housekeeping and Engineering departments; update them routinely for efficient management, upkeep of the hotel, and guest satisfaction.
- Step into any role at any time: administration, reservations, sales, maintenance technician, IT, night audit, housekeeper, event coordinator, breakfast attendant, houseman and more.
Education
High School Diploma -
Ridgeview Classical Schools
Skills
- Strong interpersonal skills
- Creative problem resolution
- Guest Confidentiality
- Project and time management
- Customer service
- Inventory and invoicing system
- Database management
- Shift change management
- Phone and email etiquette
- Quality assurance
- Emergency response
- Stress tolerance
Certification
- BLS Certification - November 2024
- QMAP qualification - July 2025
Timeline
Maintenance Supervisor
Residence Inn Marriott
12.2020 - 03.2022
Front Desk Supervisor
Fairfield Inn Marriott
07.2019 - 12.2020
Piano & Guitar Teacher
Self-employeed
03.2018 - Current
High School Diploma -
Ridgeview Classical Schools