My goal will always be to help my company and the employees around me to be strong and successful by leading the way in safe well-planned practices implemented throughout all teams and divisions. I don't shy away from a challenge, not afraid to ask questions, and will spend extra time to learn new things on my own. My greatest achievements will always be the successes of the employee's I have trained and mentored.
Overview
27
27
years of professional experience
Work History
General Manager
Calco Concrete Pumping
09.2021 - Current
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Developed and maintained relationships with customers and suppliers through account development.
Formulated policies and procedures to streamline operations.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reduced operational risks while organizing data to forecast performance trends.
Operations Manager
Burnco Rock Products Ltd
10.2018 - 09.2021
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and maintained relationships with external vendors and suppliers.
Analyzed and reported on key performance metrics to senior management.
Developed and implemented strategies to maximize customer satisfaction.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Increased profit by streamlining operations.
Directed initiatives to improve work environment, company culture or overall business strategy.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Devised processes to boost long-term business success and increase profit levels.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Partnered with vendors and suppliers to effectively manage and budget.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Manager
O'Brien Concrete Pumping
05.2014 - 10.2018
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and maintained relationships with external vendors and suppliers.
Analyzed and reported on key performance metrics to senior management.
Developed and implemented strategies to maximize customer satisfaction.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Increased profit by streamlining operations.
Directed initiatives to improve work environment, company culture or overall business strategy.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Operations Manager
Brundage-Bone Concrete Pumping
09.1996 - 05.2014
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and maintained relationships with external vendors and suppliers.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Introduced new methods, practices, and systems to reduce turnaround time.
Directed initiatives to improve work environment, company culture or overall business strategy.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Mitigated business risks by working closely with staff members and assessing performance.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Skyview High School
Thornton, CO
05.1991
Skills
Staff Supervision
Schedule Management
Customer Relationship Management
Operations Oversight
Vendor Sourcing
Customer Retention
P&L Management
Account Management
Expense Control
Contract Negotiations
Performance Analysis
Client Account Management
Staff Management
Strategic Planning
Team Training and Development
Training and Coaching
Problem Resolution
Client Relations
Purchasing and Planning
Risk Management
Customer Relations
Purchasing
Performance Evaluations
Cost Analysis and Savings
Training and Development
Budget Development
Relationship Building
Operations Management
Staff Motivation
Staffing
Data Review
Team Leadership
Time Management
Performance Improvements
Cost Reductions
Vendor Relationships
Effective Leader
Labor Cost Controls
Budget Allocation
Performance Improvement
Staff Training
New Business Development
Motivation
Vendor Negotiations
Staff Training/Development
Recruitment
Employee Development
Employee Scheduling
Consistently Meet Goals
Team Oversight
Timeline
General Manager
Calco Concrete Pumping
09.2021 - Current
Operations Manager
Burnco Rock Products Ltd
10.2018 - 09.2021
Operations Manager
O'Brien Concrete Pumping
05.2014 - 10.2018
Operations Manager
Brundage-Bone Concrete Pumping
09.1996 - 05.2014
High School Diploma -
Skyview High School
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