BRIAN DAY
Commerce City
Summary
My objective is to obtain the position of Operation Specialist for Sprouts Farmers Market. I pride myself on having strong communication skills, and the ability to adapt and strive in any situation. The skills that I have obtained throughout my twenty years in retail will assist me in obtaining and striving in this position. I work continuously to support and demonstrate values such as integrity, honest, commitment, and trust.
I am a dependable and dedicated individual who thrives in a challenging and fast paced environment. I adapt quickly to change and learning new methods to overcome obstacles that come my way. I excel in team building, training, coaching, and developing associates. I demonstrate strong leadership abilities, strong communication skills, and strong customer service skills. I enjoy guiding associates to reach their potential and showing them new ways and ideas on creating solutions to problems. I strongly believe in leading according to the Sprouts leadership model, and demonstrating and coaching our core values every day.
Overview
15
15
years of professional experience
Work History
Store Manager
Sprouts
Denver
01.2022 - Current
- In my position as Store Manager for Sprouts, I oversee total store operations for store 334 and previously store 315.
- Consistently a top performer on power scorecard, achieving 7 out of 9 metrics.
- Implemented new processes to decrease turnover rate and improve moral at store 334.
- Assisted in the growth and development of 4 current store manager's.
- Assisted our district director in overseeing D17 during time of absence.
- Actively involved in our store culture champion program.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
King Soopers
01.2016 - 01.2022
- In my position as Store Manager, I oversaw total store operations for King Soopers #139.
- Oversaw total store operations during the shut down of store #39 and the grand opening of #139, including recruiting and staffing of store #139.
- Increase in customer service satisfaction metrics including OSAT & Promise Shops.
- Achieved lower turnover rates and increased retention rates at store #14 and store #39.
- Achieved sales and performance goals for store #139.
- Promoted 10 associates to management level roles including coordinator and store manager.
- Achieved 81% on our 2017 associate insight surveys, this was a 16% increase and the highest associate insight score for district 2.
Front End Coordinator
01.2014 - 01.2016
- In my position as Front End Coordinator, I managed front end, safety, and scan operations for District 2.
- During my time I worked closely with front end associates, store management, and district team to coach and achieve front end, safety, and scan results.
- Directed the touchscreen conversion, lean file maintenance, lean accounting, EMV, and SCO conversions for District 2.
- Oversaw front end, safety, and scan during the grand opening of store #107 and #126.
- Created the front end standards walk that was implemented in our Division.
- Assisted in developing and promoting six front end managers to assistant store managers, along with over 15 head clerks to front end managers.
- Assisted in district reporting which required knowledge of quick view, store manager workbench, ELMS, OSAT, and excel.
Assistant Store Manager
01.2013 - 01.2014
- In my position of Assistant Store Manager, I managed all essential store functions such as ensuring customers are receiving World Class Service, coaching and training management to entry level associates, overseeing all Food Safety and Sanitation best practices.
- I also work closely with the Store Manager on Labor Management, sales forecasting, and ensuring compliance with Federal, State and City laws.
- Subject Matter Expert on City Market roll out of Money Services.
- Trained all Store Management, Front End Management, and Service Desk associates in District 11 on Money Services best practices and standards.
- Provided follow up one on one coaching to service desk associates, along with providing support to District Team, including Store Management, District Coordinators, Operations Coordinator, and District Manager.
- Helped increase Associate Insight Score from a 48 to an 88 at store #93, the highest in District 5.
Front End Manager
01.2010 - 01.2013
- From 2010 to 2013 I was a Front End Manager for Store #35 and Store #5.
- During this time I was tasked with overseeing the entire Front End Operations.
- My duties included but were not limited to, supervising front end queuing, overseeing store roll out of Quevision, implementing procedures to decrease cash shortages, monitoring Anti-Money Laundering training and procedures, and creating a Customer 1st shopping experience.
Education
Ohio Center for Broadcasting
Lakewood, CO01.2008
Skills
- Relationship building
- Team building
- Problem solving
- Turnover reduction
- Strategic thinker
- Employee engagement
- Partnership building
- Outstanding communication skills
- Process improvement
- Public speaking and course guidance
- Dedicated
Timeline
Store Manager
Sprouts
01.2022 - Current
Store Manager
King Soopers
01.2016 - 01.2022
Front End Coordinator
01.2014 - 01.2016
Assistant Store Manager
01.2013 - 01.2014
Front End Manager
01.2010 - 01.2013
Ohio Center for Broadcasting