Brian Crane
Denver
Summary
Highly accomplished and results-driven leader with 37.5 years of progressive experience at Neiman Marcus Group. Proven ability to drive sales, enhance customer experience, optimize operations, and cultivate high-performing teams. Expertise in leadership development, associate relations, and strategic planning. Adept at building strong relationships, fostering a positive work environment, and achieving exceptional business outcomes. Seeking a challenging opportunity to leverage extensive leadership and management skills.
Overview
19
19
years of professional experience
Work History
Senior Director/General Manager
Neiman Marcus Group
02.2023 - Current
- Improved customer service scores by 15% through the Art of Luxury training program
- Increased associate engagement by 8% year-over-year through focus groups and enhanced recognition
- Served on Gala planning committees on behalf of top clients for Opera Colorado’s 40th Anniversary and National Jewish Health’s Rev the Runway Fashion Show
Director of Sales Experience (Assistant Store Manager)
Neiman Marcus Group
01.2020 - 02.2023
- Managed 5 direct reports (Selling Managers) and 2 dotted-line reports
- Collaborated with Brand Experience Lead on store events
- Partnered with Client Development Lead on customer outreach and marketing
- Contributed to achieving $62M+ in sales revenue
Operations Manager / Loss Prevention
Neiman Marcus Group
04.2006 - 01.2020
- Managed support functions and teams; Cash & Credit, Shipping & Receiving, Alterations, Engineering
- Created and managed a $12 million store budget
- Delivered the store’s best physical inventory results
- Awarded for a successful 4-month internal investigation
Education
Bachelor of Arts (BA) - Economics and Philosophy
University of Denver
Skills
- Leadership Development
- Team Management
- Strategic Planning
- Associate Relations
- Customer Experience
- Operations Management
- Loss Prevention
- Budget Management ($12M)
- Sales Management
- Training & Development
- Event Planning
- Client Development
- POS systems
Awards
- NM Best, 2000
- Situational Leadership Essentials, 2023
Timeline
Senior Director/General Manager
Neiman Marcus Group
02.2023 - Current
Director of Sales Experience (Assistant Store Manager)
Neiman Marcus Group
01.2020 - 02.2023
Operations Manager / Loss Prevention
Neiman Marcus Group
04.2006 - 01.2020
Bachelor of Arts (BA) - Economics and Philosophy
University of Denver
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