Dynamic Senior Contract Lead at Bowhead Integrated Support Services, specializing in training operations and instructional design. Demonstrated expertise in enhancing mission readiness through strategic collaboration and technical communication. Acknowledged for providing outstanding customer service and conducting engaging training sessions, fostering team success across diverse environments. Active TS/SCI clearance.
Overview
9
9
years of professional experience
Work History
Senior Contract Lead
Bowhead Integrated Support Services
Colorado Springs
06.2022 - Current
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Supported training sessions by preparing materials and facilitating discussions.
Assisted with event planning, support and execution of virtual and in-person engagements.
Determined consumer needs to provide products and services appealing to larger market.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Senior Area Training Manager
Region VIII Veterans Business Outreach Center
Billings
08.2016 - 12.2020
Developed and implemented training programs for veterans transitioning to business ownership.
Facilitated entrepreneurship workshops to enhance veterans' business management skills.
Collaborated with community partners to improve training resources and support systems.
Evaluated training effectiveness using feedback and participant assessments.
Coordinated logistics for training events, ensuring engagement and smooth execution.
Established partnerships with educational institutions for internship and apprenticeship opportunities.
Managed communication among trainers, trainees, and stakeholders throughout the program.
Assisted in budgeting for proposed training activities and coordinated with external vendors for specialized courses.