BRIAN CAMARGO
Resumen profesional
Detail-oriented and highly organized professional with experience in customer service, banking support, claims processing, billing management, payment tracking, and financial documentation review. Skilled in verifying personal documents, reviewing proof of income, handling insurance claims, and guiding customers through different applications and service platforms. Experienced in collections processes and creating payment agreements for financial institutions while ensuring excellent customer satisfaction and efficient problem resolution. Strong ability to work under pressure, adapt to fast-paced environments, and maintain high productivity standards. Proficient in Microsoft Excel, data entry, records management, and employee training support. Bilingual professional fluent in English and Spanish with a collaborative and productivity-oriented mindset.
Datos destacados
6
6
years of professional experience
Experiencia
Customer Service Agent / Trainer / Team Support
SUTHERLAND GLOBAL SERVICES
2022.01 - 2026.05
- Supported customers with banking information, claims processes, billing inquiries, and payment tracking.
- Verified personal documents and proof of income documentation.
- Worked in collections and created payment agreements for financial institutions.
- Assisted and supported new employees during onboarding and training processes.
- Served temporarily as Team Manager, supporting workflow operations and team guidance.
- Worked for approximately two and a half years in the Training Department as a Trainer.
- Delivered excellent customer service while maintaining productivity and quality standards.
Customer Service Agent
TELEPERFORMANCE
2020.01 - 2021.12
- Provided customer support and assistance through multiple communication channels.
- Helped customers solve issues related to applications and account processes.
- Supported onboarding and guidance for new employees.
- Managed billing inquiries, payment tracking, and customer account assistance.
- Maintained accurate customer records and documentation.
Enfatiza tus habilidades clave
- Billing Management
- Insurance Claims Processing
- Payment Tracking
- Financial Documentation
- Data Entry & Records Management
- Claims Follow-Up
- Customer Service
- Collections Management
- Payment Agreements
- Banking Support
- Microsoft Excel
- Attention to Detail
- Strong Problem-Solving Skills
- Adaptability & Flexibility
- Time Management
- Teamwork
- Work Under Pressure
- Organizational Skills
- Communication Skills
Idiomas
Spanish
English
Éxitos profesionales
- Incremento del número de [Clientes/usuarios] en un [Número]% durante [Indica el año/periodo de ese incremento].
- Mejor [Compañero/compañera] en el ranking de empleados de [Escribe el nombre de la empresa].
Cronología
Customer Service Agent / Trainer / Team Support
SUTHERLAND GLOBAL SERVICES
2022.01 - 2026.05
Customer Service Agent
TELEPERFORMANCE
2020.01 - 2021.12