- Music (I play drums and percussion with a Singer/Songwriter based band that is in the Alternative Country / Americana / Rockabilly genre)
Brian Bodley
Golden
Summary
Dynamic System Application Specialist with Avaya Inc, recognized for enhancing customer satisfaction through expert troubleshooting and effective incident management. Proven track record in optimizing application performance and mentoring teams, while delivering exceptional user training and technical documentation. Committed to fostering collaboration and reliability in all technical support initiatives.
Overview
28
28
years of professional experience
Work History
System Application Specialist
Avaya Inc
Thornton, CO
03.1998 - 12.2025
- Provided technical support for software applications as well as hardware, resolving issues promptly to minimize downtime.
- Led initiatives to streamline processes, resulting in increased accuracy and reduced operational delays.
- Mentored junior team members, fostering skill development and knowledge sharing within the department.
- Analyzed user feedback to identify areas for improvement in application functionality and performance.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Optimized system functionality by conducting routine maintenance tasks, including software updates and bug fixes.
- Enhanced customer loyalty by providing exceptional post-implementation support and regular check-ins.
Education
Bachelor of Science - Electronics Engineering
ITT Technical Institute
Aurora, COSkills
- Expert troubleshooting
- Incident management
- Customer education
- Technical support
- User training
- Technical writing
- Application implementation
- Problem-solving abilities
- Reliability
- Teamwork and collaboration
- System administration
Interests
Timeline
System Application Specialist
Avaya Inc
03.1998 - 12.2025
Bachelor of Science - Electronics Engineering
ITT Technical Institute