Brian Adelman
Lakewood
Summary
Hardworking and motivated professional with several years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Baker, Wine & Spirits
Denver
04.2023 - 03.2026
- Managed employee schedules to ensure adequate staffing and operational efficiency
- Trained new hires on product knowledge and customer service standards to improve team performance
- Greeted customers and assisted in locating products to enhance shopping experience
- Answered any questions about products
- Checked customers out
- Ordered inventory
- Kept shop clean
- Facilitated tastings to showcase products and engage customers.
- Verified customer identification to ensure compliance with age restrictions.
Server/Expediter/Host
Red Lobster
Ann Arbor
07.2021 - 03.2023
- Provided accurate information about menu selections to enhance customer dining experience.
- Checked in with customers to ensure positive experiences and maintain service quality
- Promoted desserts, appetizers, and specialty drinks, contributing to increased sales
- Facilitated kitchen orders while ensuring food order accuracy and maintaining quality control
- Operated POS terminals to input orders, split bills and calculate totals
- Completed cleaning tasks during and after shift
Bartender/Server
Sheraton Hotels & Resorts
Ann Arbor
11.2018 - 06.2021
- Mixed and served both alcoholic & non-alcoholic drinks for Patrons.
- Upselling Cocktails & Appetizers
- Promoted cocktail and appetizer specials to enhance guest experience.
- Coordinated with BOH and FOH staff to streamline service and maintain operational efficiency
- Displayed knowledge of liquors, wines, and entrees.
- Trained new hires on menu knowledge and service standards to enhance team performance
- Collected and organized daily sales totals, generating reports for management review.
Education
Business -
University of Kansas
Lawrence, KSSkills
- Claims management
- Financial oversight
- Project coordination
- Employee training
- Customer service
- POS systems
- High volume
- Problem solving
- Time management
- Multitasking
- Adaptability
- Leadership skills
- Interpersonal skills
Certification
- AIC (Associate in Claims), Present
- Food Handlers License, Present
Additional Information
Authorized to work in the US for any employer
Timeline
Manager
Baker, Wine & Spirits
04.2023 - 03.2026
Server/Expediter/Host
Red Lobster
07.2021 - 03.2023
Bartender/Server
Sheraton Hotels & Resorts
11.2018 - 06.2021
Business -
University of Kansas