Brett Whipple
Northglenn
Summary
Dynamic Shift Supervisor at Red Robin with expertise in cash handling and employee training. Enhanced team productivity through effective scheduling and conflict resolution, fostering a collaborative environment. Achieved improved customer satisfaction by implementing quality checks and addressing concerns promptly, ensuring compliance with workplace safety standards.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Red Robin
10.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Shift Supervisor
Red Robin
07.2021 - 09.2024
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Education
Northglenn High School
Northglenn, CO06-2011
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
Timeline
Shift Supervisor
Red Robin
10.2024 - Current
Shift Supervisor
Red Robin
07.2021 - 09.2024
Northglenn High School
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