Brett Lemoine
Golden
Summary
Diligent Front Desk Supervisor with proven track record in managing front desk operations, ensuring smooth and efficient guest experiences. Successfully led team to enhance customer satisfaction and streamline check-in/check-out processes. Demonstrated proficiency in conflict resolution and multitasking in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Movement Centennial
03.2024 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained new staff on operational procedures, fostering a culture of compliance and teamwork.
- Conducted performance evaluations, providing constructive feedback to enhance team capabilities.
- Developed training materials focused on best practices in safety and operational excellence.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Gym Operations Associate
Movement
06.2023 - 03.2024
Shift Lead
Southern Stone Indoor Climbing
07.2021 - 05.2023
- Lead vision for route setting team and coordinate schedules to ensure timely, high-quality routes.
- Provide excellent customer service with advanced knowledge of gym facilities and offerings.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Computer Science
University of Louisiana at Lafayette
Lafayette, LA05.2024
Skills
- Analytical and abstract thinking
- Ability to work under pressure
- Interpersonal communications
- Staff training and development
- Conflict management
Timeline
Front Desk Supervisor
Movement Centennial
03.2024 - Current
Gym Operations Associate
Movement
06.2023 - 03.2024
Shift Lead
Southern Stone Indoor Climbing
07.2021 - 05.2023
Bachelor of Science - Computer Science
University of Louisiana at Lafayette