Brenna Zimmerman
Denver
Summary
Experienced hospitality professional with proven track record of managing restaurant operations and ensuring high-quality customer experiences. Valued for ability to lead teams effectively and adapt to changing needs with ease. Known for excellent communication skills and proactive approach to problem-solving.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
Cherry Hills Country Club
Cherry Hills Village, Colorado
05.2021 - Current
- Supervised a team of 25+ front-of-house staff in a high-volume restaurant open seven days a week, ensuring exceptional service and operational efficiency
- Oversaw the planning and execution of five to ten BEO events per week, including catered dinners, tennis events, birthday parties, and swim team events
- Trained the front of house team, including servers, bartenders, and food runners through providing instruction, mentorship, and continued support to maintain high performance and service standards
- Independently managed nightly service operations, including high-capacity evenings serving 200–500 members, resolving real-time challenges while ensuring smooth member experiences
- Designed custom floor maps and service diagrams for events; utilized Canva to create professional buffet label cards and themed signage
- Developed comprehensive written and visual guidelines and procedures for staff, including opening/closing duties, catered event service instructions, and general service protocols
- Collaborated cross-functionally with culinary, tennis, and catering departments to coordinate BEO logistics
Lead Server/Bartender
Cherry Hills Country Club
Cherry Hills Village
05.2021 - 02.2024
- Delivered high-end hospitality services across multiple venues, including fine dining, casual dining, poolside restaurant, golf course bars, and catered events
- Provided personalized service to club members, ensuring a premium member experience through attention to detail and proactive service
- Managed reservations, special requests, and event logistics to enhance member satisfaction
- Operated POS systems for seamless order processing, billing, and transaction accuracy
- Assisted in the preparation and execution of large-scale private events, including weddings, corporate functions, and golf tournaments
- Played a key role in the preparation and execution of hospitality services for the 2023 USGA Amateur Championship
- Trained across food and beverage operations, including bartending, serving, food running, hosting, order management, and quality assurance
- Assisted in the moving, organization, preparation, and official reopening of the renovated 2023 clubhouse
Education
Bachelors of Science - Public Relations
Metropolitan State University
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Cherry Creek High School
Skills
- MS Suite
- G Suite
- Spreadsheet Management
- Data Entry
- Calendar Management
- Social Media Management
Accomplishments
George Fancher Scholarship
Presented with one of three scholarships since 2001 awarded to an exemplary Cherry Hills employee enrolled in higher education. Provided full tuition payments for up to $50,000.
PERSONAL
- Communication & Interpersonal Skills: Strong verbal and written communication abilities, fostering effective collaboration with team members, patrons, and clients. Experienced in engaging with diverse audiences, from high-profile club members to students and faculty.
- Adaptability & Multitasking: Proven ability to excel in fast-paced environments, balancing multiple responsibilities in hospitality, education, and public relations settings. Comfortable transitioning between roles, from customer service to administrative support.
- Problem Solving & Critical Thinking: Resourceful problem solver with a keen eye for identifying issues and implementing effective solutions. Skilled at resolving member concerns, streamlining workflows, and enhancing overall service quality.
- Customer Service & Client Relations: Dedicated to providing exceptional service by anticipating needs, maintaining professionalism, and ensuring a seamless member experience. Adept at handling VIP clientele, large-scale events, and high-pressure situations.
- Organizational & Administrative Skills: Experienced in scheduling, calendar management, data entry, and document preparation. Proficient in maintaining records, coordinating logistics, and supporting operational efficiency in both office and hospitality settings.
Timeline
Restaurant Supervisor
Cherry Hills Country Club
05.2021 - Current
Lead Server/Bartender
Cherry Hills Country Club
05.2021 - 02.2024
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Cherry Creek High School
Bachelors of Science - Public Relations
Metropolitan State University