Brenda Ward

I call senior living communities for information and price comparison for our clients. I communication with them through phone, email and chat. On occasion I go to places to tour and get the information. I also call places to see how the employees respond and if they are doing their job.

• Maintain an inventory in excess of $10k. Manage inventory, book shows, place orders for customers, and continue to research additional products to sell. Also continue to research new venues to sell the product.
• Managed day-to-day business operations.

I made appointments for customers and scheduled them with their favorite sitter or one that best fit their needs. I scheduled all of the sitters and made sure they all had work. I handled any crisis the sitters had while petsitting. I communicated with the customers on what was best for their pets. I kept up the customer database and sent out birthday and sympathy cards to the pet owners.

• Managed scheduling and appointments for staff and clients, ensuring optimal time utilization.
• Streamlined office operations to enhance workflow efficiency and productivity.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Worked in the Depot Accounting Department and was responsible for taking orders and completing returns with minimal errors. Was promoted to the Loyalty Rewards Department and assisted customers with their reward questions and problems. Managed the returning customer email concerns. I answered over 50 calls a day with orders and when promoted to loyalty program answered over 70 emails a day with calls.