SARAH SERRATO
Delta
Summary
Accomplished manager with proven expertise in staff supervision and client assessment, adept at ensuring safety protocols and delivering compassionate care. Leveraged time management and organizational skills at Chrysalis to enhance client treatment outcomes, and foster community integration. Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
8
8
years of professional experience
Work History
Behavioral Therapist
Copper Hills Youth Center
West Jordan
11.2023 - 10.2025
- Developed customized treatment plans based on client needs and progress.
- Collaborated with multidisciplinary teams to coordinate care for clients.
- Implemented behavioral interventions to promote positive coping strategies.
- Monitored client behavior and documented observations for treatment adjustments.
- Provided crisis intervention support during challenging situations with clients.
- Facilitated group therapy sessions to encourage peer interaction and support.
- Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans.
- Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
- Created a safe and supportive environment for clients to explore difficult emotions or behaviors.
- Developed individualized plans for clients to help them meet their personal goals.
- Provided crisis intervention services when necessary, de-escalating situations quickly and safely.
- Identified potential triggers that may lead to negative behaviors and provided strategies for avoiding them.
- Maintained strict confidentiality concerning client's mental and medical diagnosis and other confidential personal matters.
- Assessed risk factors associated with self-harm or suicidal ideation among adolescents.
- Guided clients in developing skills or strategies for dealing with problems.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Unit leader for 12-17 year old with mental problems. 10-16 kids at a time.
- Lock down unit facility, kept key and badge on person, kept kids safe.
Hairstylist
Nellie's Hair & Nail
Taylorsville
02.2023 - 09.2023
- Developed strong customer service skills by providing excellent client consultations.
- Created an inviting atmosphere by engaging in friendly conversations with customers.
- Effectively managed time between multiple appointments to ensure customer satisfaction.
- Delivered top-quality service for clients' cutting, coloring, and styling needs.
- Educated clients on how to properly care for their hair after treatment has been done.
- Educated clients on hair care techniques and products.
- Demonstrated advanced skills in cutting, coloring and styling hair for a variety of clients.
- Efficiently handled cash transactions while processing payments accurately.
- Washed, rinsed, and dried clients' hair using appropriate shampoos and conditioners.
- Advised clients on best hairstyles and beauty tips for individual characteristics.
- Utilized creative problem solving skills when dealing with difficult situations.
Waitress/ Customer Service
Red Robin
Salt Lake City
02.2022 - 02.2023
- Provided friendly and attentive service to enhance guest dining experiences.
- Took and processed customer orders accurately and efficiently.
- Coordinated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Managed cash register and processed payments smoothly at the end of meals.
- Resolved customer complaints promptly to ensure satisfaction during visits.
- Collaborated with team members to maintain high service quality during busy periods.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Worked as a bartender when needed
Group Home Manager
Chrysalis
Murray
01.2018 - 05.2021
- Encouraged an environment of respect among staff members towards one another as well as towards clients.
- Adhered to all applicable laws when dealing with minors under 18 years old who reside at the group home.
- Established and maintained positive relationships with external stakeholders including social workers, case managers, and families.
- Implemented best practices regarding risk management policies to ensure safety of both clients and staff members.
- Conducted regular meetings with staff members to discuss progress on objectives set forth in client treatment plans.
- Coordinated community activities that allowed clients to practice communication skills in real world settings.
- Created individual treatment plans for each client based on their needs and goals.
- Utilized problem-solving skills to resolve conflicts between clients and staff members while maintaining a safe environment.
- Maintained accurate records of all services provided by the group home for review by appropriate agencies or organizations.
- Monitored medications given to residents according to physician instructions and state regulations.
Retail Security Officer
Burlington
Murray
- Monitored customers' movements throughout the store using cameras, mirrors.
- Efficiently responded to emergency situations such as medical emergencies, fire alarms.
- Directed work of contract security officers or loss prevention agents.
- Performed covert surveillance of areas susceptible to loss, such loading docks, distribution centers, and warehouses.
- Investigated knew and suspected internal theft, external theft, and vendor fraud.
- Inspected buildings, equipment, and access points to determine security risks.
- Verified proper functioning of closed-circuit televisions, alarms, sensor tag systems, and locks.
- Responded to critical incidents, such as catastrophic events, violent weather, and civil disorders.
- Recommended new and improved processes and equipment to reduce risk exposure.
Education
Certificate - Critical thinking and problem solving
International Institute of Hair Design
Taylorsville06.2000
Diploma -
Taylorsville High School
Taylorsville06.1998
Skills
- Ability to Work in a Team
- Creativity
- Decision Making
- Ability to Multitask
- Fast Learner
- Effective Time Management
- Adaptability
- Ability to Work Under Pressure
- Communication
- Communication Skills
- Good time management
- Leadership
- Empathy and compassion
- Crisis intervention
- Patrol procedures
- Fraud detection
- Behavorial support
- Personal care assistance
- Conflict resolution
- Attention to detail
- Communication skills
- Team collaboration
- Problem solving
Languages
Spanish, Highly proficient
Timeline
Behavioral Therapist
Copper Hills Youth Center
11.2023 - 10.2025
Hairstylist
Nellie's Hair & Nail
02.2023 - 09.2023
Waitress/ Customer Service
Red Robin
02.2022 - 02.2023
Group Home Manager
Chrysalis
01.2018 - 05.2021
Retail Security Officer
Burlington
Certificate - Critical thinking and problem solving
International Institute of Hair Design
Diploma -
Taylorsville High School