Brenda Nameth
Cañon City
Summary
Dynamic retail professional with extensive experience at Goodwill of Colorado, excelling in customer service and team leadership. Proven track record in managing operations, enhancing sales performance, and motivating staff. Skilled in POS systems and adept at problem-solving, ensuring a safe and efficient working environment while achieving production goals.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Goodwill of Colorado
02.2022 - Current
- Manage retail operations in the absence of the Store manager.
- Model and maintain the highest level of customer service ensuring that customers feel appreciated and respected.
- Ensure shift supervisors and associates are held accountable for their performance and sales/production goals.
- Manage production and retail staff, production, product flow and merchandising on the sales floor.
- Ensure adequate staffing based on the needs of the store and based on payroll hours. Interview/select candidates and make offers.
- Manage associates by training, directing, and conducting performance reviews, discipline and termination as required. Manage payroll and staffing hours/schedules for associates. Track and report daily/weekly on sales and production goals to ensure the goals are within the targeted range.
- Assisting customers, overseeing associates, and being able to make final decisions to ensure the continued operations of the retail center.
- Manage product levels for production, manage and forecast inventory needs on a daily and weekly basis and ordering additional product and supplies based on the needs of the store.
- Maintain and implement safety standards within the department and reporting deficiencies in all areas. Help provide and maintain a safe working environment for staff and employees.
Retail Center Supervisor
Goodwill of Colorado
02.2020 - 11.2022
- Manage production and retail staff, production, product flow and merchandising on the sales floor.
- Ensure adequate staffing based on the needs of the store and based on payroll hours. Interview/select candidates and make offers.
- Manage associates by training, directing, and conducting performance reviews, discipline and termination as required. Manage payroll and staffing hours/schedules for all associates.
- Ensure shift supervisors and associates are held accountable for their performance and sales/production goals.
- Model and maintain the highest level of customer service ensuring that customers feel appreciated and respected.
- Manage product levels for production, manage and forecast inventory needs on a daily and weekly basis and ordering additional product and supplies based on the needs of the store.
- Track and report daily/weekly on sales and production goals to ensure the goals are within the targeted range.
- Maintain and implement safety standards within the department and reporting deficiencies in all areas.
- Maintain relationships with other department supervisors, retail managers, customers and staff.
- Manage retail operations in the absence of the Assistant manager and Store manager. To include opening/closing the retail center.
- Assisting customers, overseeing associates, and being able to make final decisions to ensure the continued operations of the retail center.
- Help provide and maintain a safe working environment for staff and employees.
- I have crossed trained in each department to act as back up when needed. Departments included: Electronic/Mechanical Production, Textile Production, Wares Production, Linens Production, Furniture Production, Donation attendant, and Cashier.
Retail Shift Supervisor
Goodwill of Colorado
02.2019 - 12.2019
- Assist in each department by maintaining production and sales flow.
- Helping in the merchandising of product to increase sales. Assist on transitioning from season to season.
- Assist in creating work schedules to fit the stores needs.
- Assist in tracking and reporting on production and sales.
- Provide training to associates, delegate tasks, encourage development, provide constructive feedback, and issuing problem resolutions.
- Act as manager on duty to include opening/closing the retail.
- Provide excellent customer service.
- Oversee associates and make final decisions to ensure the continued operations of the retail center.
- Assist in making sure to provide a safe work environment. Act as back up in other departments as needed and required.
Part Delivery Driver
O'Reilly Auto Parts
10.2016 - 02.2017
- Safely and punctually delivered auto parts within Retail management Fremont County.
- Kept detailed records of sales, payments with completed or in-progress deliveries.
- Inspected delivery truck and supplies and reported problems and safety hazards to supervisors following each shift.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Supervisor 1 Hardlines
Goodwill of Colorado
01.2016 - 09.2016
- Managed department to include staff, production, product flow and product merchandising.
- Ensured adequate staffing based on payroll hours by initiating the hiring process, interviewing and selecting candidates.
- Managed associates by providing training, direction, conducting performance reviews, discipline and termination as required.
- Managed payroll and staffing hours/schedules for all associates.
- Modeled and maintained the highest level of customer service to ensure that all customers felt appreciated and respected.
- Managed product levels for production, managed and forecast inventory needs on a daily and weekly basis and ordering additional product and supplies as necessary.
- Tracked and reported daily and weekly on sales and production goals to ensure goals are within targeted range.
Supervisor 1 Retail Sales
Goodwill of Colorado
12.2014 - 12.2015
- Managed Department to include staff, production, product flow and product merchandising on the sales floor.
- Ensured adequate staffing based on allowed payroll hours by initiating the hiring process, interviewing/selecting candidates and making offers.
- Managed Associates by providing training, direction, conducting performance reviews, discipline and termination as required.
- Managed payroll and staffing hours/schedules for all associates.
- Ensured shift supervisors and associates were held accountable for their performance and sales/production goals. Modeled and maintained the highest level of customer service ensuring that our customer's felt appreciated and respected.
- Track and report daily/weekly on sales and production goals to ensure Retail Center goals are within targeted range.
- Maintained and implemented Goodwill safety standards within department as well as recognized and reported deficiencies in all areas.
- Maintained relationships with other department supervisors, center managers, customers and staff.
- Managed retail center operations in the absence of the store manager to include: opening/closing the Retail Center, assisting customers, overseeing associates, and being able to make final decisions to ensure the operations of the Retail Center.
- Help provide and maintain a safe working environment for me, customers and fellow employees.
Retail Sales Associate
Goodwill of Colorado
12.2010 - 12.2014
- Provided excellent Customer Service with an "Attitude of Gratitude."
- Provided assistance to customers with questions, concerns, and purchases.
- Provided accurate cashier transactions and a balanced cash drawer with minimal errors using a computer based point-of-sales system.
- Cleaned sales floor areas to include: organizing shelves and racks, picking items up off the floor, putting away carts or baskets, putting away returned/unwanted items and cleaning the fitting rooms and shelving.
- Provided a safe, organized, and well stocked sales floor to include the fitting rooms and coffee bar areas.
- Cross-trained in other departments/areas and act as back-up for other areas as required.
Delivery Driver
Dominos
09.2009 - 12.2010
- Completed on-time deliveries by choosing best and most efficient routes.
- Followed driving security and protection policies and procedures.
- Greeted customers in the store professionally and in a pleasant manner.
- Helped with taking phone calls, placing orders and performing prep work for pizzas.
- Performed cleaning duties as needed.
Assistant Manager
Duran Oil Company
11.2005 - 06.2009
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Night Manager
High Valley Center
10.2001 - 07.2004
- Maintained outstanding store conditions and visual merchandising standards.
- Worked with vendors to bring in effective marketing displays for sales floor and sales windows.
- Addressed customer complaints and issues in a professional manner.
- Booked trail rides for the Bike Shuttle.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Completed all cleaning, stocking and organizing tasks in assigned sales areas.
Education
High School Diploma -
La Veta Junior/Senior High
La Veta, CO05-1998
Skills
- Problem-solving
- Customer service and engagement
- Time management
- Team building and leadership
- Attention to detail
- POS systems operations
- Employee motivation
- Schedule management
Timeline
Assistant Store Manager
Goodwill of Colorado
02.2022 - Current
Retail Center Supervisor
Goodwill of Colorado
02.2020 - 11.2022
Retail Shift Supervisor
Goodwill of Colorado
02.2019 - 12.2019
Part Delivery Driver
O'Reilly Auto Parts
10.2016 - 02.2017
Supervisor 1 Hardlines
Goodwill of Colorado
01.2016 - 09.2016
Supervisor 1 Retail Sales
Goodwill of Colorado
12.2014 - 12.2015
Retail Sales Associate
Goodwill of Colorado
12.2010 - 12.2014
Delivery Driver
Dominos
09.2009 - 12.2010
Assistant Manager
Duran Oil Company
11.2005 - 06.2009
Night Manager
High Valley Center
10.2001 - 07.2004
High School Diploma -
La Veta Junior/Senior High
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