Brenda Henriquez
Denver
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
UCHealth Highlands Ranch Hospital
Highlands Ranch
11.2024 - Current
- Facilitated daily patient activities, including bathing, grooming, dressing, feeding, and transfers.
- Responded to emergencies by adhering to established protocols.
- Prepared patient rooms by stocking supplies and ensuring equipment functionality.
- Provided emotional support to patients and families during challenging situations.
- Maintained safety precautions when handling hazardous materials, such as linens and soiled dressings.
- Collected specimens for laboratory tests at request of medical staff.
- Communicated changes in patient conditions and unit concerns to multidisciplinary team.
Automotive Service Writer
Stevinson Toyota West and Scion
Lakewood
07.2023 - 09.2024
- Engaged customers in dialogue to identify needs and resolve issues efficiently.
- Coordinated with internal teams to ensure timely delivery of tailored solutions.
- Strengthened customer retention through targeted discount offerings.
- Determined competitive pricing for services by researching deals and offers.
- Promoted customer satisfaction by providing knowledgeable and friendly service.
- Increased customer satisfaction ratings by promptly answering inquiries and resolving concerns.
- Presented precise estimates to inform customers about service costs and expectations.
- Produced daily status reports to support accurate and timely service delivery.
Service Advisor
O'Meara Volkswagen
Northglenn
10.2022 - 06.2023
- Greeted customers and addressed needs in a professional manner.
- Resolved customer complaints efficiently and courteously.
- Tracked requests, comments, issues, and resolutions within designated systems.
- Assisted with scheduling service appointments for vehicles.
- Explained features and benefits of products and services to customers.
- Demonstrated knowledge of advanced diagnostic equipment utilized in the shop.
- Reviewed completed service orders to ensure compliance with dealership standards.
- Participated in ongoing training activities related to automotive technology advancements.
Auto Parts Counterperson
Stevinson Lexus Lakewood
Lakewood
02.2017 - 09.2022
- Established vendor relationships to ensure timely merchandise delivery.
- Executed daily operations including store opening, closing, inventory management, and shelf stocking.
- Maintained cleanliness and organization throughout work areas during shifts.
- Provided customer support by addressing inquiries regarding products and services.
- Operated cash register to efficiently process transactions and payments.
- Conducted research on discontinued automotive parts to identify suitable replacements.
- Performed quality control inspections on parts and packaged items for sale or delivery.
- Collaborated with sales team members to achieve targets.
Education
Certificate - Medical Assisting
Pima Medical Institute
Denver, CO05-2014
Skills
- Patient care and monitoring
- Emergency response and basic life support
- Patient documentation and condition tracking
- Customer service and relationship building
- Goal setting and time management
- Multitasking and team collaboration
- Safety and OSHA compliance
- Verbal and written communication skills
Certification
- Certificate in Medical Assisting
- Certified Lexus Parts Specialist
- BLS Certifcation
Languages
Spanish
Professional
Timeline
Patient Care Assistant
UCHealth Highlands Ranch Hospital
11.2024 - Current
Automotive Service Writer
Stevinson Toyota West and Scion
07.2023 - 09.2024
Service Advisor
O'Meara Volkswagen
10.2022 - 06.2023
Auto Parts Counterperson
Stevinson Lexus Lakewood
02.2017 - 09.2022
Certificate - Medical Assisting
Pima Medical Institute
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