Dynamic hairstylist and owner with over a decade experience in customer service and operational management. Proven ability to adapt to changing environments while maintaining a high level of organization and efficiency. Expertise includes problem-solving, decision making, and fostering strong client relationship. Committed to delivering outstanding results and enhancing customer satisfaction in every interaction. Aiming to leverage extensive skills to contribute effectively in future roles.
Served as a Hairstylist and Owner of My Chair Hair Design LLC, where focus was on providing exceptional hair services while managing all aspects of the business. This role required a blend of creativity in hairstyling and strong business acumen to maintain a successful salon. Continuous engagement with clients ensued satisfaction and fostered long-term relationships.
Worked as the Operations Manager at NCCC Inc. (Cost Cutters), where responsibilities included overseeing day-to-day operations and enhancing organizational efficiency. Responsibilities included scheduling, inventory management, team coordination, training staff on latest hairstyling techniques, customer service protocols, implementing effective operational strategies that improved productivity and reduced costs and facilitated communication between areas of business to streamline processes. I provided guidance to all managers, asst. manager and stylists to enhance performance. This role involved strategic planning and coordination to ensure smooth operation across all areas and departments, ultimately contributing to the company's growth and success.