Brenda Cox
Littleton
Summary
Detail-oriented customer service and administrative professional with experience in financial services, high-volume client support, and multi-system navigation. Strong communicator known for building rapport, supporting team operations, and delivering a positive client experience.
Skilled in payroll integration, onboarding, and resolving complex inquiries with accuracy and professionalism.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Office Administrator
Benefits in Action
08.2024 - 02.2025
- Provided client support by phone and email, assisting with benefits applications and documentation.
- Managed onboarding tasks, employee records, and scheduling.
- Processed payroll using Gusto and supported HR compliance.
- Navigated multiple systems while maintaining accuracy and confidentiality.
Administrative Coordinator
Epoch Solutions Group
07.2018 - 07.2024
- Supported internal teams and clients through administrative coordination and high-volume communication.
- Led payroll integration efforts and collaborated with leadership to streamline processes.
- Processed payroll using ADP Workforce Now and assisted with onboarding and benefits administration.
- Maintained documentation, scheduling, and confidential records across multiple platforms.
Office Assistant / Senior Care Provider/ CNA
Always Best Care
- Provided compassionate client support, strong communication, and reliable service coordination.
- Assisted with scheduling, documentation, and maintaining accurate records.
- Maintained organized office procedures and ensured accuracy in daily administrative tasks.
Financial Services Representative
Merrill Lynch
- Supported clients with account questions, financial service needs, and documentation processing.
- Handled inbound calls, resolved inquiries, and provided strong detailed client service in a regulated environment.
- Strengthened client relationships through professionalism, accuracy, and effective communication.
Education
No Degree - Certified Nursing Assistant
Red Rocks Community College
Denver, CO01-2016
Skills
- Client & Customer Service
- Financial Services Support
- Relationship Building & Communication
- High-Volume Inbound Call Handling
- Multi-System Navigation & Multitasking
- Payroll Processing & Integration
- Benefits & HR Administrative Support
- Documentation Accuracy & Compliance
Certification
- Certified Nursing Assistant (CNA), State of Colorado
- Ongoing professional development in administrative operations, customer service, and payroll systems
Timeline
Office Administrator
Benefits in Action
08.2024 - 02.2025
Administrative Coordinator
Epoch Solutions Group
07.2018 - 07.2024
Office Assistant / Senior Care Provider/ CNA
Always Best Care
Financial Services Representative
Merrill Lynch
No Degree - Certified Nursing Assistant
Red Rocks Community College