Brenda Arce
Denver
Summary
Dynamic and customer-focused professional with experience at Walmart as a Fresh Food Associate, excelling in quality control and food safety compliance. Proven ability to enhance customer satisfaction through effective communication and teamwork, while implementing displays that increased sales potential. Bilingual in English and Spanish, dedicated to maintaining a clean and organized environment.
Overview
20
20
years of professional experience
Work History
Fresh Food Associate
Walmart
Lakewood, CO
12.2016 - 04.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained freshness and quality of produce through regular inspections and restocking.
- Operated equipment for slicing, dicing, and packaging fresh items efficiently.
- Collaborated with team members to ensure proper inventory management and product rotation.
- Adhered to safety standards while handling food products in compliance with health regulations.
- Implemented displays to effectively showcase fresh food selections, increasing customer engagement.
- Trained new associates on best practices for food handling and department operations.
- Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Demonstrated strong knowledge of produce varieties and preparation techniques, providing valuable information to customers seeking assistance.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and productivity.
- Scanned shelves and product cases for expired stock and outdated items.
- Referred to established price lists to stamp and attach price tags on merchandise.
- Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
- Managed the presentation of displays, creating visually appealing arrangements that attracted customer attention and increased sales potential.
Front Desk Receptionist
Ramada Limited
Los Angeles, CA
05.2003 - 12.2006
- Greeted and assisted guests, providing exceptional customer service and ensuring a welcoming environment.
- Managed multi-line phone system, efficiently routing calls and addressing inquiries promptly.
- Coordinated room bookings and reservations using hotel management software to optimize occupancy rates.
- Processed check-in and check-out procedures, ensuring accuracy in guest accounts and billing information.
- Trained new staff on front desk operations, fostering a collaborative team environment for improved service delivery.
- Resolved guest complaints swiftly, leveraging problem-solving skills to enhance customer satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Hoover High School
Glendale, CA06.2002
Skills
- Cleanliness and hygiene
- Stock rotation
- Food safety compliance
- Quality control
- Basic math
- Cash handling experience
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Multitasking
- Adaptable and flexible
- Excellent communication
- Bilingual verbal and written( English and Spanish)
- Basic computer skills
Excellent written and verbal communication
Timeline
Fresh Food Associate
Walmart
12.2016 - 04.2023
Front Desk Receptionist
Ramada Limited
05.2003 - 12.2006
High School Diploma -
Hoover High School