Breeanna Rodriguez

Delivered weatherization kits to surrounding counties, enabling families to reduce energy costs and enhance home efficiency.

Assisted clients with applications for financial assistance for gas, electric, and water utilities.

Conducted in-person appointments to complete applications and collect required documentation.

Answered inbound and outbound calls regarding program eligibility, application status, and client questions.

Followed up with clients to gather missing documentation and ensure timely completion of applications.

Worked closely with management to review applications and verify eligibility requirements.

Entered client information into agency databases while maintaining accurate and confidential records.

Provided compassionate, professional service to individuals and families facing financial hardship.

Guided customers through repair and warranty processes, ensuring clarity and satisfaction from start to finish.

Assisted customers by phone regarding furniture concerns, warranty claims, repairs, and service requests.

Created and managed service tickets, documenting all customer interactions to ensure accurate follow-up and resolution.

De-escalated difficult situations by actively listening, resolving concerns, and maintaining professionalism.

Supported customers by actively listening and addressing concerns, fostering a respectful and supportive interaction environment.

Processed customer payments and updated account information.

Managed calls ranging from a few minutes to several hours while maintaining excellent customer service.