Breanne Castillo
Pueblo West
Summary
Knowledgeable problem solving skills, very adaptable, motivated, fraud preventing, and great at building trusted client relationships. I’m eager to learn and gain knowledge in all areas of finance, and completely committed to my work by learning anything and everything within Banking.
Banking professional with track record of driving operational success and customer-centric initiatives. Known for collaborative approach and consistent achievement of business goals. Reliable in adapting to evolving banking needs, with proficiency in financial management and team development.
Experience is audits in both the casino and banking center resulting in exceptional audits. Team oriented drives my performance, I love to involve everyone near me to learn as I learn, resulting in a successful collaborative team that can provide the same exceptional customer service to the clients.
Overview
15
15
years of professional experience
Work History
Banking Center Manager
Academy Bank
Pueblo, CO
05.2025 - 02.2026
- Led daily operations, ensuring compliance with banking regulations and organizational policies.
- Managed team performance through coaching, mentoring, and staff development initiatives.
- Developed strategic plans to enhance customer service and improve overall satisfaction ratings.
- Implemented process improvements to increase operational efficiency and reduce turnaround times.
- Fostered strong relationships with customers to identify their financial needs and recommend suitable products or services accordingly.
- Improved employee performance by designing comprehensive training programs and providing regular coaching sessions.
Bank Teller
Academy Bank
Pueblo West, CO
08.2024 - 05.2025
- Processed customer transactions accurately and efficiently using bank's software systems.
- Assisted customers with account inquiries, providing exceptional service and support.
- Trained new tellers on operational procedures and customer service standards.
- Balanced cash drawers daily, ensuring accuracy in financial reporting.
Food Service Worker
Smoke Something BBQ
Pueblo, Colorado
03.2022 - 05.2024
Table Games Floor Supervisor
Avi Resort and Casino
Laughlin, Nevada
09.2013 - 01.2018
- Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Coordinated with other departments such as security, surveillance, marketing, and finance, as needed.
- Provided training for new dealers on game rules and regulations.
- Kept all games in compliance with casino and gaming standards.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Converted currency into requested combinations of bills and coins for patrons.
Table Games Dealer
Avi Resort and Casino
Laughlin, Nevada
12.2012 - 09.2013
- Provided friendly customer service to guests at the casino table games area.
- Balanced cash drawers according to established procedures at the end of each shift.
- Collected losing bets and paid out winnings promptly and accurately.
- Responded quickly and appropriately to any disputes that arose between players.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Maintained enjoyable environment by entertaining and engaging players at tables.
Restaurant Hostess
Avi Resort and Casino
Laughlin, Nevada
02.2011 - 12.2012
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Promptly seated guests based on customer preferences and restaurant policies.
Education
Bachelor of Science - Economics And Finance
Colorado State University - Pueblo
Pueblo, CO05.2025
Associate of Arts - Business
Pueblo Community College
Pueblo, CO05.2020
Skills
- Adaptability and Flexibility
- Goal setting
- Audit preparation
- Banking operations
- Operations management
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Customer relationship development
- Cash handling expertise
- Risk management
Timeline
Banking Center Manager
Academy Bank
05.2025 - 02.2026
Bank Teller
Academy Bank
08.2024 - 05.2025
Food Service Worker
Smoke Something BBQ
03.2022 - 05.2024
Table Games Floor Supervisor
Avi Resort and Casino
09.2013 - 01.2018
Table Games Dealer
Avi Resort and Casino
12.2012 - 09.2013
Restaurant Hostess
Avi Resort and Casino
02.2011 - 12.2012
Associate of Arts - Business
Pueblo Community College
Bachelor of Science - Economics And Finance
Colorado State University - Pueblo