Summary
Overview
Work History
Education
Skills
ADVISORY PROFILE
Timeline
Generic

Brayan David Ocampo Sierra

Sales Advisor And Customer Service Expert
Bogotá,DC

Summary

I am a results-driven professional known for responsibility, creativity, and integrity, with an entrepreneurial mindset. My leadership, honed through diverse experiences, enables me to deliver high performance and innovative solutions. With a disciplined work ethic and proactive approach, I manage tasks efficiently, solving problems through creativity and critical thinking.


I thrive in collaborative environments, valuing teamwork to achieve common goals. My adaptability allows me to navigate changing circumstances effectively, while my strong relationship management skills ensure productive stakeholder partnerships. Committed to excellence, I inspire high standards in both personal and professional spheres.

Overview

4
4
years of professional experience

Work History

Internal Sales Representative

EMAPTA Offshore Staffing
06.2024 - Current

I Am currently enrolled in a Insurance broker company in which I handle outbound prospect calls to provide product information, answer questions and resolve purchase hesitations and then close deals.

Customer Service Advisor

Teleperformance
09.2021 - 12.2022
  • Transportation and Logistics Service based in US in which I :
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Logistics follow up and solving issues from Drivers , Riders and Passangers

Customer Service Representative

Concentrix
12.2021 - 01.2022

Healthcare company for a Clinic in New York which I had to book medical appointments and enroll Existing a New patients into an Insurance plan for the coverage, furthermore I reported any follow up, condition or concerns to the medical staff and Doctors and also I was used to refill prescriptions .


  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service and Sales Representative

Foundever
05.2020 - 08.2021

I worked for One of the most important Telecommunications company in United States which I had to provide customer service for technical supoort , billing and cross-selling for internet, TV and phone plans.

Education

Degree Of Modern Languages - Teaching English As A Second Language (ESL)

La Gran Colombia University
Bogotá
01.2024

High School - High School Teaching

Rafael Uribe Uribe
Bogotá - Colombia
12.2018

Skills

Problem-Solving

ADVISORY PROFILE

I am a results-oriented professional committed to delivering personalized solutions that meet and exceed customer expectations. With a proactive approach and a focus on building lasting relationships, I ensure exceptional service and genuine customer satisfaction through empathy and attention to detail.


Specializing in sales growth, client relationship management, and operational optimization through expert logistics and CRM strategies, I streamline processes and elevate customer experiences. My strong ICT skills, including proficiency in Microsoft Office, and social media management expertise further enhance brand visibility and customer loyalty. I am driven by a passion for excellence, continually setting new standards for customer satisfaction and operational success.

Timeline

Internal Sales Representative

EMAPTA Offshore Staffing
06.2024 - Current

Customer Service Representative

Concentrix
12.2021 - 01.2022

Customer Service Advisor

Teleperformance
09.2021 - 12.2022

Customer Service and Sales Representative

Foundever
05.2020 - 08.2021

Degree Of Modern Languages - Teaching English As A Second Language (ESL)

La Gran Colombia University

High School - High School Teaching

Rafael Uribe Uribe
Brayan David Ocampo SierraSales Advisor And Customer Service Expert