Brayan Villareal Cruz
Electronics Engineer
Bogotá D.C
Summary
Driven RMA Technician with a proven track record at Janus LTDA, excelling in PCB repair and customer service. Leveraged expert troubleshooting and effective communication to enhance client satisfaction and streamline repair processes. Known for meticulous attention to detail and a knack for complex repairs, consistently contributing to business growth through positive client referrals.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
RMA Technician
Janus LTDA
01.2022 - 05.2024
- Maintained quality assurance and customer satisfaction objectives.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Removed and solder on-board components with hot air such as: Charging ports, HDMI ports, integrated circuits IC, volume, camera and power switches, sim card slots, vibrators, memory card slots and microphones.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Performed good solder application and removal techniques.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Used of microscope and multimeter to repair circuits.
- Performed advanced micro-soldering motherboard repairs on cell phones, tablets, and laptops.
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Utilized soldering iron to adjust and replace defective or improperly functioning circuitry and electronics components.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile device issues.
- Contributed to business growth by consistently receiving positive feedback from satisfied customers leading to word-of-mouth referrals.
- Maintained detailed records of all repairs performed, streamlining documentation process for increased efficiency.
- Consistently met or exceeded deadlines for repairs, maintaining reputation for reliability among clients.
- Utilized strong communication skills to explain complex technical concepts to non-technical clients clearly and concisely.
- Maintained compliance with regulatory standards and safety requirements.
- Kept up-to-date with industry trends and emerging technologies to continuously improve diagnostic techniques and repair methodologies.
Computer Repair Technician
Punto De Servicios S. A
Bogotá, Colombia
09.2020 - 01.2022
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Developed expertise in various operating systems, hardware components, and software applications to better serve clients'' needs.
- Wrote reports on computer statuses and maintenance jobs.
- Supported corporate clients with networking solutions, server maintenance, and workstation setup/configuration tasks.
- Maintained office PCs, networks and mobile devices.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Documented system configuration, mapping and processes.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Managed warranty claims and coordinated communication between manufacturers, suppliers, and customers for swift resolutions of covered issues.
- Performed preventive maintenance and repairs on various types of equipment.
Education
Associate of Science - Electronics Equipment Installation And Repair
Servicio Nacional De Aprendizaje SENA
Bogota, Colombia 03.2020 - 02.2022
Skills
Maintenance and repairs
Customer Service
Install computer hardware
Troubleshooting
Desoldering techniques
PCB repair
Component Replacement
Attention to Detail
Complex Repairs
Microsoft Office
Effective Communication
Computer Assembly
Active Listening
Timeline
RMA Technician
Janus LTDA
01.2022 - 05.2024
Computer Repair Technician
Punto De Servicios S. A
09.2020 - 01.2022
Associate of Science - Electronics Equipment Installation And Repair
Servicio Nacional De Aprendizaje SENA
03.2020 - 02.2022
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