Brayan Giraldo
Resumen profesional
Results-oriented leader with experience in team coordination and ensuring compliance with quality standards. Skilled in implementing strategies to optimize processes, improve workplace environment, and achieve key performance indicators (KPIs). Seeking to become part of an organization where my leadership and experience contribute to achieving outstanding results and organizational success.
Datos destacados
7
7
years of post-secondary education
5
5
years of professional experience
Experiencia
Team Leader
Taskus
Medellín, antioquia
2024.10 - 2026.05
- Coordinated and monitored team activities to ensure operational efficiency.
- Supervised compliance with company quality standards and procedures.
- Trained staff according to organizational needs and business objectives.
- Evaluated both individual and team performance to drive continuous improvement.
- Identified team strengths and areas for development to maximize overall potential.
- Developed and monitored team performance indicators and KPIs.
- Established realistic goals to support organizational success and performance growth.
Dispatcher
Torero Global Outsourcing Corp
2023.08 - 2024.09
- Taking calls from the drivers when they finish with delivering and let them know new instructions.
- Keep tracking all day long the drivers and planning what and where they can do when they are done.
- Send driver's reports when all packages for the day are delivered.
- Creating ADP accounts for new drivers.
Customer service agent
Webhelp
2022.06 - 2023.07
- Helping drivers resolving their doubts regarding the platform they use and have issues with.
- Generate reports of people who commit abuses with drivers.
- Adjusting pay for those driver who gets paid wrong by the app.
- Managed client documentation and processed operational procedures and administrative requests.
Consistently achieved quality and productivity targets.
Provided clear and effective customer support to address client inquiries and concerns.
Customer service
J.S.M.D Management
2021.10 - 2022.04
- Taking calls from hospital patiences to resolve doubts about appointments, meds or pharmacies.
- Processing COVID-19 files and create COVID vaccine card.
- Chatting with people who wants to get a COVID-19 vaccine and guide them through the process to get it.
- Delivered high-quality customer service and sales support to clients.
- Utilized computer systems and technological tools efficiently.
- Managed documentation and maintained organized records and files.
Formación
English course -
Parlingo Idiomas
Bello, ANT 2019.01 - 2019.12
Antropologo - Antropologia
Universidad De Antioquia
Medellín, ANT 2019.06 - 2025.04
Administrador De Empresas - Sector privado
Administracion De Empesas
Medellín, ANT 2025.06 -
Curso de liderazgo - Lideracion de equipo en tiempo real
Curso de liderazgo
Medellin 2026.02 - 2026.02
Enfatiza tus habilidades clave
- Teamwork
- Strong communication skills
- Punctual and reliable
- Leadership skills
- Initiative and proactive mindset
- Verbal and written communication
- Task planning and organization
- Team coordination
- Active listening
- Task prioritization
- Strategic thinking
- Delegation skills
- Results-oriented mindset
- Leadership and team management
Idiomas
Spanish
Experto
English
Experto
Italian
Básico
Cronología
Curso de liderazgo - Lideracion de equipo en tiempo real
Curso de liderazgo
2026.02 - 2026.02
Administrador De Empresas - Sector privado
Administracion De Empesas
2025.06 -
Team Leader
Taskus
2024.10 - 2026.05
Dispatcher
Torero Global Outsourcing Corp
2023.08 - 2024.09
Customer service agent
Webhelp
2022.06 - 2023.07
Customer service
J.S.M.D Management
2021.10 - 2022.04
Antropologo - Antropologia
Universidad De Antioquia
2019.06 - 2025.04
English course -
Parlingo Idiomas
2019.01 - 2019.12