Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Brandy Hill

Greeley

Summary

Experienced Fire Dispatcher specializing in emergency communication and crisis management. Expertise in coordinating multi-agency responses and ensuring accurate incident documentation. Proven ability to maintain composure under pressure and facilitate effective communication during emergencies.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Fire Dispatcher

Colorado Department of Fire Prevention and Control
Johnstown
02.2025 - Current
  • Monitored emergency calls and assessed urgency of fire incidents.
  • Coordinated communication between dispatch and fire response teams.
  • Utilized radio systems to relay critical information to responders.
  • Documented incident reports and logged dispatch activities accurately.
  • Maintained updated maps and resources for effective routing.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Managed multiple simultaneous tasks while maintaining composure under pressure.
  • Communicated effectively with other public safety departments such as police or EMS.
  • Actively monitored weather conditions that could affect emergency responses.
  • Created detailed logs of all incoming calls and dispatched services in a timely manner.
  • Utilized mapping software to locate addresses quickly when responding to emergencies.
  • Tracked daily activities of fire department personnel utilizing an automated system.
  • Provided guidance to firefighters responding to emergency situations via radio or telephone.
  • Adhered strictly to established protocol regarding confidential information sharing.
  • Documented any unusual circumstances or events that occurred during shift operations.
  • Ensured accuracy of data entry into computer systems used for tracking incidents.
  • Monitored radio frequencies to ensure proper communication with fire units in the field.
  • Responded to emergency calls for service and dispatched appropriate personnel and equipment.
  • Remained up-to-date on current policies, laws, regulations, and procedures relating to fire dispatching duties.
  • Maintained records of all calls received, including type of call, location, response time.
  • Collaborated with local agencies to ensure resource availability during emergencies.
  • Assisted in training new dispatchers on dispatch protocols and procedures.
  • Coordinated resources between multiple agencies during multi-agency responses.

Booking Technician

Weld County Sheriff's Office
Greeley
08.2024 - 02.2025
  • Assisted customers with inquiries and provided accurate information.
  • Processed bookings and updated client records in the database.
  • Maintained organized documentation for all booking transactions effectively.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Maintained accurate records of all transactions in the company's database system.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Verified accuracy of customer information prior to booking confirmation.
  • Ensured compliance with applicable state and federal laws.
  • Followed department's data integrity processes to verify confidentiality of case and record information.
  • Handled variety of administrative tasks daily, filed paperwork and typed memos.
  • Fielded phone calls, answered questions and took messages for officers and other departmental personnel.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Maintained records of prisoners' identification and charges.
  • Provided support to team members on complex booking procedures and policies.
  • Gathered appropriate documents and records of prisoners.
  • Utilized computer-based filing system by entering each prisoners' personal information into system.
  • Recorded, released, and stored personal property of prisoners in a secure area.

Private Defense Investigator Assistant

Colorado Legal Investigations
Commerce City
07.2023 - 08.2024
  • Conducted background checks on individuals for legal cases.
  • Interviewed witnesses to gather pertinent information.
  • Analyzed surveillance footage for relevant details.
  • Prepared detailed reports summarizing investigative findings.
  • Maintained confidentiality of sensitive information throughout investigations.
  • Organized and maintained files of all investigative activities.
  • Adhered to departmental policies regarding investigations and reporting procedures.
  • Conducted interviews with witnesses and suspects to obtain information related to case.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Analyzed data gathered during investigations to determine the validity of claims or theories.

Jail Specialist

Douglas County Sheriff's Office
Castle Rock
03.2020 - 08.2024

Detentions Specialist

Douglas County Sheriff's Office
Castle Rock
03.2020 - 07.2023
  • Supervised detainee activities to ensure safety and compliance with regulations.
  • Conducted regular inspections of facilities for security and maintenance issues.
  • Implemented behavior management strategies to address detainee conflicts.
  • Provided support during emergency situations, following established protocols.
  • Trained new staff on operational procedures and best practices for detention facilities.
  • Maintained accurate records of detainee behavior and incidents for reporting purposes.
  • Conducted daily inspections of secure detention areas to ensure safety and security.
  • Ensured that all detainees were provided with appropriate medical attention when needed.
  • Provided guidance and support to inmates on a variety of issues, such as health care, education, court proceedings, and job opportunities.
  • Collaborated with other law enforcement agencies regarding criminal investigations related to detainee activity within the facility.
  • Maintained accurate records on incidents involving inmates; prepared detailed reports for review by supervisors.
  • Supervised inmate movements throughout the facility to ensure safety protocols were followed at all times.
  • Monitored inmate activities and behavior, intervening in cases of misconduct or rule violations.
  • Prepared written summaries of each shift's activities; distributed copies to supervisors for review.
  • Intervened in conflicts between inmates to maintain order within the facility.
  • Participated in team meetings with senior staff members regarding changes in policies or procedures related to detention operations.
  • Participated in regular training programs designed to enhance knowledge of current regulations governing detention centers.
  • Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
  • Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
  • Performed searches of mail items and work facilities.
  • Enforced facility rules and regulations, applying disciplinary measures in accordance with policies.
  • Participated in emergency response drills and real situations, acting swiftly to ensure safety.
  • Coordinated visitation schedules, facilitating detainee interaction with family and legal counsel.
  • Maintained accurate records of detainee behavior, incidents, and disciplinary actions taken.
  • Responded to detainee requests and grievances in a timely and fair manner.
  • Facilitated communication between detainees and legal representatives, ensuring adherence to legal protocols.
  • Assisted in the training and orientation of new detention specialists, sharing knowledge and best practices.
  • Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
  • Supervised daily activities of detainees, ensuring safety and compliance with facility policies.
  • Coordinated with medical staff to ensure detainees received necessary healthcare services.
  • Monitored detainee behavior, identifying and addressing conflicts or potential security issues promptly.
  • Supervised inmates during day-to-day activities.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Conducted fire, safety and sanitation inspections.
  • Transported inmates to work sites.
  • Issued clothing, tools and other authorized items to inmates.
  • Instructed inmates in work assignments and explained tasks.
  • Reported on quality of inmate work and violations committed by prisoners.

911 Emergency Dispatcher

Douglas County Sheriff's Office
Castle Rock
01.2018 - 03.2020
  • Managed emergency calls to ensure prompt response from law enforcement and medical services.
  • Coordinated communication between first responders and dispatch teams during critical incidents.
  • Utilized radio systems to relay information efficiently to on-scene personnel.
  • Maintained accurate logs of emergency calls and dispatched units for record-keeping.
  • Analyzed caller information to determine priority and urgency of emergencies.
  • Monitored multiple communication channels simultaneously to ensure seamless operations.
  • Received incoming calls from the public and determined the nature of the emergency.
  • Acted calmly and professionally under pressure while making decisions in high stress situations.
  • Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
  • Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
  • Routed non-emergency calls to appropriate departments or agencies when applicable.
  • Monitored multiple radio frequencies simultaneously while entering data into computer system.
  • Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
  • Maintained contact with field units via radio, providing directions and assistance as needed.
  • Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
  • Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
  • Verified caller identity before dispatching personnel to ensure safety of responders.
  • Utilized mapping software programs to plot locations of incidents quickly and accurately.
  • Adhered strictly to departmental policies and protocols related to handling emergency communications.
  • Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
  • Identified priority calls based on severity of situation, urgency, or special circumstances.
  • Created incident reports detailing all pertinent information regarding each emergency call.
  • Attended regular trainings sessions on new systems and technologies used within the dispatch center.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched police officers and emergency personnel to calls for service.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Assisted departments with special requests for assistance and BOLOs.
  • Researched vehicle, wanted and missing persons information.

Communications Specialist

Colorado State Patrol
Lakewood
07.1999 - 01.2018
  • Monitored emergency communications using radio and phone systems.
  • Coordinated response efforts among multiple agencies during critical incidents.
  • Processed and prioritized incoming emergency calls efficiently.
  • Provided clear and accurate information to first responders on-site.
  • Documented call details and incident reports for record-keeping purposes.
  • Trained new dispatchers on protocols and communication procedures.
  • Utilized mapping software to assist in directing emergency units effectively.
  • Maintained calm demeanor while handling high-pressure situations professionally.
  • Assessed caller's needs and directed them to the most appropriate agency for assistance.
  • Responded promptly and effectively to requests for support from first responders during emergencies.
  • Assisted in developing policies related to emergency communications operations.
  • Utilized computer systems to obtain additional information about callers and their circumstances prior to dispatching responders.
  • Answered incoming calls from the public and provided information or assistance when necessary.
  • Managed multiple tasks simultaneously while staying calm under pressure.
  • Analyzed data from various sources to determine potential safety risks or threats in a given area.
  • Monitored multiple radio frequencies and dispatched appropriate personnel or resources as needed.
  • Maintained detailed records of all communications, including times, locations, and outcomes.
  • Trained new employees on proper use of dispatch protocols and procedures.
  • Developed and maintained working relationships with local police departments, fire departments, and other emergency services providers.
  • Communicated effectively with supervisors regarding any issues that arose during shifts.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched police officers and emergency personnel to calls for service.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Assisted in training new cadet troopers, annual skill-based training for current troopers, and annual youth academy programs.
  • Civilian TIMS instructor.

Education

Some College (No Degree) - Criminal Justice

CSU Global
Fort Collins, CO

Some College (No Degree) - Criminal Justice

Westwood College
Denver, CO

Some College (No Degree) - Criminal Justice

Red Rocks Community College
Denver, CO

High School Diploma -

Platte Canyon High School
Bailey, CO

Skills

  • Emergency communication
  • Radio operation
  • Multi-agency coordination
  • Public safety protocols
  • Crisis management
  • Resource allocation
  • Mapping software
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Fire dispatching protocols
  • Stress management
  • Problem solving
  • Interagency collaboration
  • Computer-aided dispatch
  • Incident command system
  • Emergency medical dispatch
  • Accuracy and precision
  • Radio communications
  • Confidentiality
  • Patience and calmness
  • Conflict resolution
  • Multitasking Abilities
  • Documentation and reporting
  • Professionalism
  • Radio frequencies monitoring
  • Police and fire procedures
  • Goal setting
  • Adaptability
  • Geographic knowledge

Accomplishments

  • Colorado State Patrol High Achievement Award
  • Colorado State Patrol High Achievement Award - Democratic National Convention
  • Denver Regional Communications Center Officer of the Year 2009
  • Denver Regional Communications Officer of the Quarter (4 times)
  • Colorado State Patrol Commander's Citation

Colorado State Patrol Commander's Citation

Certification

  • Notary Public for the State of Colorado - # 20234026608 - Expires July 2027
  • FEMA ICS 100
  • FEMA ICS 106.15
  • FEMA ICS 144
  • FEMA ICS 200
  • FEMA ICS 700
  • FEMA ICS 800
  • FEMA ICS 806
  • FEMA ICS 906
  • FEMA ICS 907
  • FEMA ICS 914
  • FEMA ICS 10.a
  • FEMA ICS 20.15
  • FEMA ICS 21.15
  • Advanced Criminal Interdiction
  • Basic Victim Advocate
  • APCO Communications Training - Law Enforcement and Fire
  • APCO Communications Training Officer
  • National TIMS Responder
  • National TIMS Responder Instructor

References

  • Timothy Keeton - Keetonth@co.larimer.co.us - (720) 244-1375
  • Linde Brinkhoff - lindebrinkhoff@hotmail.com - (970) 209-1122
  • Kathleen Walsh-Rafferty - krafferty@gmail.com - (720) 746-8845
  • Chad Gallegos - stbull97@msn.com - (720) 353-7214
  • Laurie Anderson - Mustang289c@gmail.com - (720) 481-7212
  • Nani Kai - trulynani2@hotmail.com - (720) 799-7508
  • Nina Roe - gmamufus@comcast.net (303) 818-7244

Timeline

Fire Dispatcher

Colorado Department of Fire Prevention and Control
02.2025 - Current

Booking Technician

Weld County Sheriff's Office
08.2024 - 02.2025

Private Defense Investigator Assistant

Colorado Legal Investigations
07.2023 - 08.2024

Jail Specialist

Douglas County Sheriff's Office
03.2020 - 08.2024

Detentions Specialist

Douglas County Sheriff's Office
03.2020 - 07.2023

911 Emergency Dispatcher

Douglas County Sheriff's Office
01.2018 - 03.2020

Communications Specialist

Colorado State Patrol
07.1999 - 01.2018

Some College (No Degree) - Criminal Justice

CSU Global

Some College (No Degree) - Criminal Justice

Westwood College

Some College (No Degree) - Criminal Justice

Red Rocks Community College

High School Diploma -

Platte Canyon High School

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Brandy Hill