Brandon A. Cardenas

As Senior Team Leader, I was a founding member of a new health account in Colombia, additionally developing the nesting structure for it. Maintaining constant communication with a team of 8 TLs, management, and the client, I supervised and managed team performance, providing feedback and resolving issues. I promoted innovation and continuous improvement to increase efficiency and productivity, meeting the set monthly and quarterly goals.

As Change Leader, I worked with 8 Team Leaders and an external consultant on 3 campaigns. I focused on coaching effectiveness by conducting triads, supported by my certification in continuous improvement techniques for coaching. I guided and advised on creating action plans using a rigorous methodology and results analysis. I provided feedback and support to Team Leaders to meet their goals, maintaining direct communication with the client for their comprehensive growth.

Team Leader for two sales and loyalty campaigns, managing teams of 15 people. Dedicated to driving performance and achieving results through coaching methods and daily follow-ups. Focused on interpersonal skills, meeting OM requirements, maintaining constant communication with the client, analyzing root causes, and developing strategies to reach the required monthly goals.

Call center agent for a sales, customer service, billing, and technical support campaign for a leading telecommunications company in the United States. Specialized in effective communication strategies for billing advice and closing sales, assisting clients residing in the United States with 90% of interactions in English. Skilled in problem identification and resolution, providing high-quality service ensuring customer satisfaction.