Brandon Valtierra
Colorado Springs
Summary
Retail operations leader with a proven track record in transforming performance metrics. Achieved Top-2 district ranking while elevating reservation results to the 95th percentile. Expertise in team development, financial management, and delivering exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
Store Manager
GAMESTOP
Fort Carson
03.2025 - Current
- Transformed reservation performance from a long-standing store challenge into a consistent 95th-percentile result within days of assuming leadership
- Maintained a consistent Top-2 district ranking across key performance indicators while navigating significant staffing and operational challenges
- Successfully balanced team morale, accountability, and business performance during periods of staffing disruption while resolving escalated guest concerns and empowering associates to deliver exceptional customer experiences
- Drive store profitability through sales leadership, performance coaching, talent development, and operational execution
- Recruit, train, develop, and retain team members while building a pipeline of future store leadership talent
- Analyze business reports, sales trends, and key performance indicators to develop action plans, optimize staffing, and allocate labor resources to drive operational and sales performance
- Improved team warranty attachment performance through targeted coaching, accountability, and sales development, increasing conversion rates across the entire store team
- Maintain accountability for inventory accuracy, shrink reduction, cash management, and overall asset protection
Assistant Store Manager
GAMESTOP
01.2020 - 03.2025
- Ranked #1 nationally multiple times in sales performance and key operational metrics
- Served as Manager-on-Duty and led store operations in the Store Manager’s absence
- Developed associates through onboarding, coaching, training, and performance management
- Supported recruiting, staffing, scheduling, inventory management, and operational execution
- Drove customer loyalty through exceptional guest engagement and relationship-building
- Consistently exceeded sales goals through effective coaching and sales culture development
Electronic Technician / Sergeant / First-Line Supervisor
UNITED STATES ARMY
01.2012 - 12.2019
- Led and developed teams of 6–9 Soldiers while coordinating operations across multiple sections and functional areas
- Supervised training, performance management, accountability, and professional development of junior personnel
- Managed accountability for more than $5 million in sensitive equipment with zero losses
- Maintained and repaired mission-critical systems valued at over $18 million
- Improved operational efficiency by reducing inspection and maintenance processing time by 40%
- Generated approximately $250,000 in annual cost savings through process improvements and resource optimization
- Conducted performance counseling, training programs, and readiness assessments
Accountability Officer
UNITED STATES ARMY
01.2012 - 12.2019
- Conducted audits and inspections ensuring compliance with operational and regulatory requirements, contributing to organizational integrity
- Maintained accurate documentation and reporting for high-value government assets, supporting transparency and accountability
- Managed inventory tracking systems to enhance equipment lifecycle accountability
- Supported organizational readiness through inventory management and asset control processes
Education
Master of Science - Computer Science
Colorado Technical University
Colorado Springs, CO07-2026
Bachelor of Science - Computer Science
Colorado Technical University
Colorado Springs, CO01-2025
Skills
- Retail Operations Management
- Sales strategies
- Sales Metrics
- Inventory Control
- Loss Prevention
- Merchandising Execution
- Operational Compliance
- Budget Management
- Labor management
- Team Development
- Performance Coaching
- Leadership Development
- Strategic Planning
- Process Improvement
- Sales Reporting
- Store Initiatives
- Customer experience
- Customer service
- Team leadership
- Sales performance
- Coaching sales
- Conflict Resolution
- Inventory management
- Merchandising Execution
- Coaching sales
Selected Achievements
- Ranked #1 nationally multiple times in GameStop sales performance and operational metrics
- Promoted from Assistant Store Manager to Store Manager based on leadership performance and business results
- Transformed reservation performance from a persistent challenge into a consistent 95th-percentile ranking
- Led Fort Carson GameStop to consistent Top-2 district performance across key business metrics
- Developed and coached high-performing teams that consistently exceeded performance expectations
- Managed over $5 million in military assets with zero losses
- Generated approximately $250,000 in annual operational savings through process improvement initiatives
Certifications Honors
- Army Commendation Medal
- Army Achievement Medal
- Previously Held Top Secret Security Clearance
- Advanced First Aid / CPR
Timeline
Store Manager
GAMESTOP
03.2025 - Current
Assistant Store Manager
GAMESTOP
01.2020 - 03.2025
Electronic Technician / Sergeant / First-Line Supervisor
UNITED STATES ARMY
01.2012 - 12.2019
Accountability Officer
UNITED STATES ARMY
01.2012 - 12.2019
Master of Science - Computer Science
Colorado Technical University
Bachelor of Science - Computer Science
Colorado Technical University