Brandon Valdess
Brighton
Summary
Empathetic support specialist with a proven track record in client communication and problem-solving. Experienced in coordinating with legal teams and clients to navigate complex processes, while maintaining accurate records for effective case management. Highly adaptable to all programs and very familiar with the machine work that goes into day to day problem solving for bottlenecks and roadblocks that will be met with vase flexibility
Overview
3
3
years of professional experience
1
1
Certification
Work History
Physical Therapist Technician
Alliance Physical Therapy
Richmond, VA
05.2026 - 06.2026
- Assisted physical therapists in implementing treatment plans and monitoring patient progress.
- Prepared and organized treatment areas, ensuring compliance with safety protocols and cleanliness standards.
- Documented patient interactions and treatment progress in electronic health records accurately.
Support Specialist/Accounting Assistant
Virginia Injury Law
Richmond, VA
03.2024 - 04.2026
- Provided comprehensive support to clients navigating personal injury claims process.
- Coordinated communication between clients and legal team, ensuring timely updates and responses.
- Resolved client inquiries with sensitivity, demonstrating strong problem-solving skills and empathy.
- Maintained accurate records of client interactions in case management system for efficient tracking.
- Learned important machines for Medical records and assisting in grasping such for client sake
- Assisted attorneys in preparing documentation and organizing evidence for case presentations.
- Engaged in continuous learning to adapt to evolving technology tools used in support roles.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Support Associate
Enviroscapes Landscaping
Brighton, CO
02.2023 - 01.2024
- Assisted in executing landscape maintenance tasks for residential and commercial properties.
- Contacting clients, following up with projects and processing that though the team
- Collaborated with team members to complete projects within set timelines and quality standards.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Setting up digestible quotes, spread sheets, documentation for clients and the team to track though and fulfill projects
Education
High School Diploma -
Varina Hight School
Henrico VA06.2022
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Recordkeeping skills
- Technical assistance
- Technical troubleshooting
- Incident management
- Empathy and patience
- Microsoft software's expertise (EX: word, excel, powerpoint ext)
- Data collection
- Service desk operations
- Escalation handling
- Hardware troubleshooting
- Customer engagement
- Relationship building
- Client communication
- Data entry
- Documentation and reporting
- Telecommunications
Accomplishments
- Achieved 300 client checks to be fulfilled in a short time by cataloging unfinished documentation and clearing the bottlenecked status of it.
- Achieved receiving many medical documentation through effectively helping with following up with medical providers
- Collaborated with team of 3 in the development of accounting lost/limbo funds
- Resolved many clients via communications
Certification
- Certified Dental assisting (2024-2025)
Timeline
Physical Therapist Technician
Alliance Physical Therapy
05.2026 - 06.2026
Support Specialist/Accounting Assistant
Virginia Injury Law
03.2024 - 04.2026
Support Associate
Enviroscapes Landscaping
02.2023 - 01.2024
High School Diploma -
Varina Hight School