Brandon Sheptow
Ridgway
Summary
Dynamic Network Administrator/Engineer with a proven track record in managing and maintaining network systems, adept at troubleshooting complex issues and implementing innovative solutions. Strong technical skills and meticulous attention to detail enhance system functionality and user satisfaction. Recognized for fostering collaborative teamwork and adaptability in fast-paced environments, consistently contributing to organizational success through effective communication and problem-solving abilities. Committed to leveraging expertise in technical support to drive operational excellence and improve network performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Engineer
Ergos Technology Partners
Montrose, CO
07.2023 - 03.2026
- Delivered Tier 1–3 support across diverse client environments, resolving hardware, software, and network issues with high efficiency.
- Reduced average ticket resolution time by streamlining diagnostic workflows and implementing structured troubleshooting procedures.
- Configured, deployed, and maintained firewalls, switches, wireless access points, and other network infrastructure components.
- Administered Microsoft 365 environments, including user provisioning, email troubleshooting, and security policy management.
- Performed remote and onsite support to minimize downtime and maintain strong customer satisfaction.
- Monitored network performance, identified bottlenecks, and implemented corrective actions to improve reliability.
- Documented technical procedures, resolutions, and network configurations to enhance team knowledge and operational consistency.
- Collaborated with senior engineers on escalated issues and assisted with project deployments and system upgrades.
Audio Video Technician
Veritas Technologies LLC
Telluride, CO
01.2023 - 06.2023
- Built strong rapport with customers to foster confidence in system installations.
- Integrated professional audio/video systems and provided technical assistance to resolve issues.
- Managed day-to-day AV operations, supervising equipment removal and return.
- Serviced and maintained all audiovisual systems according to project guidelines.
- Executed and supervised rack fabrication.
- Employed best practices and safety protocols during equipment installations.
- Reviewed drawings, blueprints, schematics and service manuals to identify technical requirements.
- Reviewed and analyzed blueprints and diagrams to identify project specifications.
Network Administrator
The Media Ranch
Telluride, CO
12.2019 - 06.2023
- Provided troubleshooting and testing to support network.
- Worked independently while coordinating project work and support functions with other team members.
- Determined and alleviated hardware, software and network issues.
- Performed routine troubleshooting and network monitoring.
- Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
- Worked closely with end users to solve problems related to hardware and software.
- Uploaded, configured and managed antivirus detection software and email applications.
Education
High School Diploma -
Summit High School
Bend, OR06-2008
Skills
- Technical expertise
- Commination abilities
- Problem solving skills
- Attention to Detail
- Quick Learner
- Adaptability
- Analytical thinking
- Remote support
- Troubleshooting skills
- Network troubleshooting
- Hardware and software installation
Certification
- PCNA certified network administrator
- Sophos firewall configuration/management
- Crestron Home
Timeline
Support Engineer
Ergos Technology Partners
07.2023 - 03.2026
Audio Video Technician
Veritas Technologies LLC
01.2023 - 06.2023
Network Administrator
The Media Ranch
12.2019 - 06.2023
High School Diploma -
Summit High School
Education and Training
other