BRANDON RODIGHIERO
Broomfield
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
18
18
years of professional experience
Work History
Business Solutions Consultant
All Copy Products
07.2023 - Current
- Enhanced client satisfaction by identifying business needs and providing tailored solutions.
- Cold calling prospective clients by door knocking, dialing, and e-mailing daily.
- Established strong relationships with clients, fostering trust and promoting long-term partnerships.
- Assessed performance metrics regularly to monitor progress towards key objectives and adjust strategies as necessary.
- Contributed to proposal development efforts, crafting persuasive narratives that highlighted the company''s unique value proposition.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Recommended specific products to customers based on unique technical requirements of each.
- Performed proof of concept demonstrations, instructing potential customers on benefits of the product and service.
Insurance Agent
NTA Life
03.2016 - Current
- Work with Teacher Unions & Principals to present Supplemental Health, Disability, & Life Benefits to Educators in School Districts throughout Colorado
- Explain to potential clients how their current Benefits work, gaps in their coverage that lead to out-of-pocket expenses, and how NTA's plans can help cover those out-of-pocket costs and prevent financial hardship.
- Benefits are first presented in group setting via public speaking at staff meeting and then follow-up presentations are done on individual basis by interested potential clients.
- Existing clients are contacted at least once year either in person - at school - or over phone to schedule benefit review and assist client with filing claims and any questions client may have about their plan.
- We thrive off of existing client relationships so returning to same schools every year is even more important than prospecting new schools - which is very important too for growth of company in this competitive environment.
- From unions, to schools, to each client, every part of keeping clients happy is paramount to growth in regard to Customer Relationship Management.
- 2016 Southwest Region Rookie of Year.
- 2018 Southwest Region Salesman of Year.
Assistant Property Manager
USA Parking System
08.2011 - 02.2015
- Assist guests with luggage, explain valet parking procedures, Parking Rates, perform damage checks on vehicles, keep the flow of traffic on the drive moving smoothly, file guests' vehicle information into system, supervise valets, handle guest feedback and vehicle damage claims, help with scheduling, payroll, employee feedback, & cashier duties
- Every guest interaction as employee of USA Parking requires 5 Diamond Standards
- It's Assistant Property Manager's job to make sure that 5 Diamond Standards are being used when interacting with guests, and shadowing valets to make sure that Vales are giving guests 5 Diamond service with every interaction.
- USA Parking's mission was to deliver 5 Diamond Service every day, and it's our commitment to provide this level of service as part of the agreement with clients.
Valet Attendant
Hotel Boulderado, Valet
08.2008 - 06.2010
- General Valet Attendant duties such as assisting guests with luggage, explaining parking procedures, parking and retrieving vehicles, and giving recommendations and directions to Guests.
Bellman/Valet/Doorman
The Broadmoor
04.2006 - 08.2008
- Worked at prestigious Broadmoor Resort for almost 2.5 years
- I worked as a Bellman for 3 months before being promoted to valet attendant due to work performance.
- I worked as valet attendant for year and half before being promoted to Doorman - equivalent of Valet Supervisor at the Broadmoor
- Every job title in an establishment like this requires use of 5 Star/5 Diamond standards with every guest interaction.
- On the door as a valet and as Doorman, this was exponentially more difficult in the high volume, fast paced environment that is the nature of valet at the Broadmoor
- However, the culture at the Broadmoor provides you with training that's necessary to exercise these standards at all times.
- Every guest Interaction required warm welcome, personalized service - including but not limited to - using guest's last name at least 3 times, anticipating needs, asking for additional ways to be of service, going above and beyond guest expectations, and fond farewell.
Education
Bachelor's Degree - Business Administration and Management
University of Colorado Denver
Denver, Co12.2014
Skills
- Hospitality Professional
- Sales Professional
- Business Solutions Consultant
- New Business Development
- Customer Relationship Management
- Policy Management Expertise
- Promotions and Marketing Strategies
- Public Speaking
- Virtual Selling Experience
- Account Management
- SalesForce Proficient
Timeline
Business Solutions Consultant
All Copy Products
07.2023 - Current
Insurance Agent
NTA Life
03.2016 - Current
Assistant Property Manager
USA Parking System
08.2011 - 02.2015
Valet Attendant
Hotel Boulderado, Valet
08.2008 - 06.2010
Bellman/Valet/Doorman
The Broadmoor
04.2006 - 08.2008
Bachelor's Degree - Business Administration and Management
University of Colorado Denver
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