Brandon Pena
Aurora
Summary
Dynamic Sales Associate with a proven track record at Sergios Auto Collision, excelling in customer service and problem-solving. Recognized for building strong customer relationships and effectively managing cash transactions. Known for a calm demeanor in high-pressure situations, contributing to a positive shopping experience and encouraging repeat business.
Overview
1
1
year of professional experience
Work History
Sales Associate
Sergios Auto Collision
05.2024 - 05.2025
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - N/A
Vista Peak Preparatory
Aurora, CO12-2025
Skills
- Multi-tasking strength
- Customer needs assessment
- Calm demeanor
- Problem-solving
- Client service
- Sales strategies
- Money handling
- Friendly and outgoing
- Reliable and punctual
- Customer service
- Teamwork and collaboration
- Listening skills
Languages
Spanish
Full Professional
Timeline
Sales Associate
Sergios Auto Collision
05.2024 - 05.2025
No Degree - N/A
Vista Peak Preparatory