BRANDON MARQUEZ
Loveland,CO
Summary
Current licensed claim handler. I value honesty, hard work, and the potential for personal growth. I have 11 plus years of customer service experience as well as knowledge and skills pertaining to sales, nutrition, retail, healthcare, and insurance. Eager to develop further and expand my claim handling knowledge to better assist customers recover from the unexpected.
Overview
11
11
years of professional experience
Work History
Claim Specialist- Total Loss
State Farm
09.2023 - 06.2025
- -Similar responsibilities to associate role, with authority to handle all types of settlement claims regarding high ACV, bankruptcy, appraisal clauses, DOI complaints, and Attorney represented claims
- -Handle high storage claims and negotiate with Non-program shops regarding excessive storage fees past agreed upon date
- -Handle Unrelated prior damage claims which included determining prior claims, repair invoices, and Estimator reports
- Review prior handled claims ( Reassignments) and mitigate communications efforts that may have been delayed ( Insured/Claimant, shops, banks, and attorney's)
Claim Associate- Total Loss
State Farm
11.2022 - 09.2023
- -Provide quality service to insureds or claimants regarding their Total Loss claims
- -Responsible for investigating claim facts such as confirming coverage, vehicle ownership verification, vehicle conditioning, damage estimate reports, and using these tasks to determine settlement figures, owner retainment decisions, or repaired vehicle confirmations
- -Maintaining communications amongst third parties such as insurance agents, Lien/lease holders, auto shops, salvage vendors, attorneys, and State Farm personnel in various departments
- -Handling incoming phone calls for various parties efficiently and with quality
Rehabilitation Technician
Life Care Center of Longmont
05.2022 - 10.2022
- -Responsible for staff and scheduling that encompassed Physical, Occupational, and Speech Therapy team members.
- -Drove organization and cleanliness of rehab gyms
- -Assisted therapists during resident therapy sessions
- -Scanned, filed, and maintained confidentiality of resident’s therapy and insurance documentation
Chiropractic Exercise Specialist Intern
Connected Chiropractic
01.2022 - 05.2022
- -Developed and implemented exercise programs specific to chiropractic care
- -Incorporated exercises appropriate for chiropractic care including balance, posture, and strength exercises
- -Created and participated in marketing efforts to draw existing chiropractic patients to an exercise program
- -Utilized resources such as client background information, exercise testing forms, range charts, and progression forms in order to effectively develop and track exercise programs
Sales Associate
Sunglass Hut
11.2017 - 07.2021
Nutrition Consultant
Vitamin World
04.2016 - 09.2017
Nutrition Consultant
General Nutrition Center
08.2014 - 12.2015
Education
Bachelor of Science - Sport and Exercise Science: Human Performance
University of Northern Colorado
05.2022
Associate of Arts - Liberal Arts
Aims Community College
05.2018
Skills
Collaboration
Customer Focus
Strong written a verbal communication skills
Time management
Research
Complex problem solving skills
Adaptability
Deescalation
Timeline
Claim Specialist- Total Loss
State Farm
09.2023 - 06.2025
Claim Associate- Total Loss
State Farm
11.2022 - 09.2023
Rehabilitation Technician
Life Care Center of Longmont
05.2022 - 10.2022
Chiropractic Exercise Specialist Intern
Connected Chiropractic
01.2022 - 05.2022
Sales Associate
Sunglass Hut
11.2017 - 07.2021
Nutrition Consultant
Vitamin World
04.2016 - 09.2017
Nutrition Consultant
General Nutrition Center
08.2014 - 12.2015
Bachelor of Science - Sport and Exercise Science: Human Performance
University of Northern Colorado
Associate of Arts - Liberal Arts
Aims Community College