Brandon Hoang
Littleton
Summary
Results-driven sales professional with a strong foundation in customer service and over 10 years of experience driving revenue and delivering exceptional client experiences across healthcare, retail, and technology environments. Proven ability to build trust, communicate complex solutions with clarity, and close high-value sales both in-person and remotely. Known for exceeding performance targets, adapting quickly to changing environments, and leading with a customer-first mindset. Adept at managing full sales cycles, navigating objections, and turning hesitant inquiries into loyal, satisfied customers. Committed to fostering long-term relationships and contributing to team success in fast-paced, goal-oriented settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
EDDA Dental Assistant
South Kipling Dental Care
Lakewood
05.2020 - Current
- I am a chairside assistant however the office I currently work has taught me to make temporary crowns and bridges.
- I also am able to place fillings as well.
Lead Sales, Treatment Coordination
Heartland Dental
Denver
06.2020 - 02.2024
- Presented and guided patients through comprehensive dental treatment plans with clarity, empathy, and confidence, increasing overall case acceptance rates.
- Collaborated closely with doctors and hygienists to understand clinical needs and effectively communicate treatment value to patients.
- Led all financial discussions, including insurance breakdowns, third-party financing, and in-house payment solutions, helping patients overcome cost barriers while supporting practice revenue goals.
- Conducted strategic follow-ups with undecided patients, converting inquiries into scheduled treatments and boosting monthly production.
- Ensured seamless patient experiences by coordinating with clinical and front office teams and maintaining detailed documentation in the practice management system.
- Trained and mentored team members on treatment presentation, patient communication, and sales techniques to improve department performance.
- Consistently monitored and reported key performance indicators (KPIs), including case acceptance, revenue generation, and financial outcomes.
Department Sales Lead
Best Buy
Lakewood
03.2017 - 09.2021
- Worked across multiple departments, including Mobile Phones, Appliances, Home Theatre, and Computing, delivering high-value, personalized sales experiences tailored to individual customer needs.
- Consistently met and exceeded department sales goals through proactive customer engagement, in-depth product education, and complete solution selling, including services and warranty add-ons.
- Adapted swiftly to a remote sales model during the COVID-19 pandemic (2020–2021), transitioning to phone-based selling and cold calling while maintaining strong revenue performance.
- Developed advanced communication, persuasion, and virtual selling skills, effectively building customer trust and closing sales without in-person interaction.
- Managed high call volumes and used digital sales tools to track leads, follow up with customers, and ensure continuity of service during a highly disruptive period.
Volunteer
Swedish Medical Center
Englewood
08.2016 - 01.2020
- Volunteering here for small dose of experience within the field of medicine.
- I primarily help the nurses and doctors with finding equipment, cleaning rooms, helping patients with anything they need.
Customer Service Representative
Sams Club
Littleton
03.2016 - 09.2017
- Delivered exceptional member service by assisting with inquiries, resolving issues, and ensuring a smooth and positive shopping experience at all customer touchpoints.
- Handled high-volume customer interactions with professionalism and efficiency, addressing concerns related to membership, returns, billing, and product availability.
- Processed returns and exchanges accurately while adhering to company policies, maintaining member satisfaction, and minimizing loss.
- Promoted Sam’s Club services and membership upgrades by educating customers on benefits and value, contributing to increased membership conversions.
- Collaborated with cross-functional departments to ensure seamless front-end operations, including coordination with inventory, cashiers, and management.
- Maintained a clean, organized service desk and ensured all transactions were handled with accuracy and confidentiality.
Customer Service Representative
Best Buy
Lakewood
Current
- Helping with customer and client issues in the world of retail.
- Primarily looking up customer's information, calculating sales and taxes along with setting appointments for any computer or technical issues; in order for the customer to bring in and seek expert support.
- Performed data entry for customer information, shipments, and orders.
- Managed client records.
- Set up client appointments.
- Performed customer service surveys.
- Provided policy and service information.
- Assisted customers with a warm and professional attitude.
- Answered general questions.
- Answered calls from customers and clients.
- Resolved customer information and complaints.
- Responded to claim inquiries.
- Responsible for tracking and maintaining inventory.
- Responsible for cashier duties.
- Created credit card applications.
- Handled online orders and credit card transactions.
Education
Associate - Business
Colorado University of Denver
Denver, CO08-2022
Bachelor's degree - Biology
University of Colorado Denver
Denver, CO12.2020
Skills
- Call Center
- Customer Care
- Customer Service
- Bilingual
- Customer Support
- Dentrix
- Word
- Dental Assistant
- Sterilization
- Retail Sales
- Scheduling
- Inventory
- Receptionist
- Chairside Assisting
- Laboratory Experience
- Dental Receptionist
- Medical Imaging
- Infection Control Training
- Sales
- Telemarketing
- Cash Register
- Front Desk
- Hospitality
- Cash Handling
- Medical Terminology
- Direct Sales
- Communication Skills
- Salesforce
- Organizational Skills
- Territory Sales
- Dental Office Experience
- Microsoft Word
- Microsoft PowerPoint
- Data Entry
- Office Experience
- Case acceptance strategies
- Patient financial discussions
- Customer relationship management
- Sales performance analysis
- Inventory management
- Effective communication
- High-volume interaction
- Appointment scheduling
- Quality assurance
- Team collaboration
- Stress management techniques
- Team collaboration abilities
- Office management
- Data confidentiality measures
- Medical records management
Certification
- X-ray
- Dental Radiology
- CPR Certification
- X-Ray Certification
- Nitrous Oxide Certification
- Registered Dental Assistant
- Certified Dental Assistant
- EFDA Certification
- Coronal Polish Certificate
Volunteer Experience
Swedish Medical Center, Englewood, CO, 08/01/16, 01/01/20, Helping nurses and doctors with finding equipment, Cleaning rooms, Assisting patients
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Best Buy
Current
Lead Sales, Treatment Coordination
Heartland Dental
06.2020 - 02.2024
EDDA Dental Assistant
South Kipling Dental Care
05.2020 - Current
Department Sales Lead
Best Buy
03.2017 - 09.2021
Volunteer
Swedish Medical Center
08.2016 - 01.2020
Customer Service Representative
Sams Club
03.2016 - 09.2017
Associate - Business
Colorado University of Denver
Bachelor's degree - Biology
University of Colorado Denver
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